Logicalis

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Location US-OH-West Chester
  Summary Closes profitable sales of technology-based solutions for customer  business environments. Researches sales leads, obtains knowledge of customer organizations, develops customer relationships, builds strong business relationships with partners and vendors, and generates product and/or services proposals and quotations.   Essential Duties and Responsibilities: - Owns all sales activities in assigned accounts or regions and achieves established sales targets annually. - Creates business cases and high level financial models including ROI and TCO analysis to help in positioning and selling of technology-based solutions to solve business problems.  - Sells to both large and SMB clients via direct new sales, alliances and leverages existing client base, both broad market and vertical. - Constructs clear value proposition for clients which includes business benefits (i.e. OPEX vs. CAPEX substitution, ROI, TCO). - Engages proactively with Solutions and Services, Marketing and Operations teams. - Compiles lists of prospective customers for use as sales leads, based on information from own professional network, industry ads, trade shows, Internet Web sites, newspapers, business directories, and other sources. - Builds and maintains research on prospective and current customers relating to how each customer is organized (hierarchically, brands, channels, and key relationships). - Establishes and maintains current customer and potential customer relationships. - Gains clear understanding of customer business requirements. - Educates customers on full breadth of solutions offered by Logicalis. - Prepares presentations, proposals and sales contracts. - Identifies and resolves customer concerns. - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. - Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities   While this job has no direct supervisory responsibilities, guidance may be provided to Technical Consultants, Delivery Consultants, Customer Support Representatives, and Inside Sales Representatives.   Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Education/Experience/Technical Requirements/Certifications  Equivalent combination accepted.   Education: - Bachelor's Degree in related field.   Experience / Technical Requirements - 3 years demonstrated outside sales experience selling Information Technology products (i.e. HP Storage, Cisco, and IBM) and consulting services/managed services. - 3 years combining products and services into technology solutions that meet customer business needs. - Technical sales expertise selling to both Enterprise and SMB market and strong familiarity with Cloud, Managed Services, and Web 2.0 technical concepts. - Fundamental understanding of consultative, solutions sales process for dedicated, managed, cloud, and hybrid web hosting solutions. - Demonstrated success in strategic thinking, planning and implementation – a strong desire and track record of getting things done. - Aptitude, ambition and eagerness to join A-level Sales Team and contribute to fun, professional culture focused on growth and outcomes. - Proficient use of Microsoft Office applications.   Certifications - Various vendor certifications as necessary. Other Skills and Abilities - Strong technical and customer interaction skills. - Self-starter with excellent organizational, administrative and interpersonal skills.         - Ability to multi-task and work in fast paced environment. - Ability to successfully work as a team and independently. - Detail oriented. - Ability to follow through with tasks, projects, troubleshooting with minimal supervision. - Outstanding oral, written, technical and business communication skills. Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.     LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Sales
FLSA Classification
Exempt
Variable Pay
Commission Plan
Job ID
2019-3151
Location US-IN-Indianapolis
  Summary Closes profitable sales of technology-based solutions for customer  business environments. Researches sales leads, obtains knowledge of customer organizations, develops customer relationships, builds strong business relationships with partners and vendors, and generates product and/or services proposals and quotations.   Essential Duties and Responsibilities: - Owns all sales activities in assigned accounts or regions and achieves established sales targets annually. - Creates business cases and high level financial models including ROI and TCO analysis to help in positioning and selling of technology-based solutions to solve business problems.  - Sells to both large and SMB clients via direct new sales, alliances and leverages existing client base, both broad market and vertical. - Constructs clear value proposition for clients which includes business benefits (i.e. OPEX vs. CAPEX substitution, ROI, TCO). - Engages proactively with Solutions and Services, Marketing and Operations teams. - Compiles lists of prospective customers for use as sales leads, based on information from own professional network, industry ads, trade shows, Internet Web sites, newspapers, business directories, and other sources. - Builds and maintains research on prospective and current customers relating to how each customer is organized (hierarchically, brands, channels, and key relationships). - Establishes and maintains current customer and potential customer relationships. - Gains clear understanding of customer business requirements. - Educates customers on full breadth of solutions offered by Logicalis. - Prepares presentations, proposals and sales contracts. - Identifies and resolves customer concerns. - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. - Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities   While this job has no direct supervisory responsibilities, guidance may be provided to Technical Consultants, Delivery Consultants, Customer Support Representatives, and Inside Sales Representatives.   Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Education/Experience/Technical Requirements/Certifications  Equivalent combination accepted.   Education: - Bachelor's Degree in related field.   Experience / Technical Requirements - 3 years demonstrated outside sales experience selling Information Technology products (i.e. HP Storage, Cisco, and IBM) and consulting services/managed services. - 3 years combining products and services into technology solutions that meet customer business needs. - Technical sales expertise selling to both Enterprise and SMB market and strong familiarity with Cloud, Managed Services, and Web 2.0 technical concepts. - Fundamental understanding of consultative, solutions sales process for dedicated, managed, cloud, and hybrid web hosting solutions. - Demonstrated success in strategic thinking, planning and implementation – a strong desire and track record of getting things done. - Aptitude, ambition and eagerness to join A-level Sales Team and contribute to fun, professional culture focused on growth and outcomes. - Proficient use of Microsoft Office applications.   Certifications - Various vendor certifications as necessary. Other Skills and Abilities - Strong technical and customer interaction skills. - Self-starter with excellent organizational, administrative and interpersonal skills.         - Ability to multi-task and work in fast paced environment. - Ability to successfully work as a team and independently. - Detail oriented. - Ability to follow through with tasks, projects, troubleshooting with minimal supervision. - Outstanding oral, written, technical and business communication skills. Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.   LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Sales
FLSA Classification
Exempt
Variable Pay
Commission Plan
Job ID
2020-13850
Location US-PA-Pittsburgh
  Summary Closes profitable sales of technology-based solutions for customer  business environments. Researches sales leads, obtains knowledge of customer organizations, develops customer relationships, builds strong business relationships with partners and vendors, and generates product and/or services proposals and quotations.   Essential Duties and Responsibilities: - Owns all sales activities in assigned accounts or regions and achieves established sales targets annually. - Creates business cases and high level financial models including ROI and TCO analysis to help in positioning and selling of technology-based solutions to solve business problems.  - Sells to both large and SMB clients via direct new sales, alliances and leverages existing client base, both broad market and vertical. - Constructs clear value proposition for clients which includes business benefits (i.e. OPEX vs. CAPEX substitution, ROI, TCO). - Engages proactively with Solutions and Services, Marketing and Operations teams. - Compiles lists of prospective customers for use as sales leads, based on information from own professional network, industry ads, trade shows, Internet Web sites, newspapers, business directories, and other sources. - Builds and maintains research on prospective and current customers relating to how each customer is organized (hierarchically, brands, channels, and key relationships). - Establishes and maintains current customer and potential customer relationships. - Gains clear understanding of customer business requirements. - Educates customers on full breadth of solutions offered by Logicalis. - Prepares presentations, proposals and sales contracts. - Identifies and resolves customer concerns. - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. - Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities   While this job has no direct supervisory responsibilities, guidance may be provided to Technical Consultants, Delivery Consultants, Customer Support Representatives, and Inside Sales Representatives.   Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Education/Experience/Technical Requirements/Certifications  Equivalent combination accepted.   Education: - Bachelor's Degree in related field.   Experience / Technical Requirements - 3 years demonstrated outside sales experience selling Information Technology products (i.e. HP Storage, Cisco, and IBM) and consulting services/managed services. - 3 years combining products and services into technology solutions that meet customer business needs. - Technical sales expertise selling to both Enterprise and SMB market and strong familiarity with Cloud, Managed Services, and Web 2.0 technical concepts. - Fundamental understanding of consultative, solutions sales process for dedicated, managed, cloud, and hybrid web hosting solutions. - Demonstrated success in strategic thinking, planning and implementation – a strong desire and track record of getting things done. - Aptitude, ambition and eagerness to join A-level Sales Team and contribute to fun, professional culture focused on growth and outcomes. - Proficient use of Microsoft Office applications.   Certifications - Various vendor certifications as necessary. Other Skills and Abilities - Strong technical and customer interaction skills. - Self-starter with excellent organizational, administrative and interpersonal skills.         - Ability to multi-task and work in fast paced environment. - Ability to successfully work as a team and independently. - Detail oriented. - Ability to follow through with tasks, projects, troubleshooting with minimal supervision. - Outstanding oral, written, technical and business communication skills. Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.   LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Sales
FLSA Classification
Exempt
Variable Pay
Commission Plan
Job ID
2020-13919
Location US-CA-Corona | US-Work from Home
  Summary Closes profitable sales of technology-based solutions for customer  business environments. Researches sales leads, obtains knowledge of customer organizations, develops customer relationships, builds strong business relationships with partners and vendors, and generates product and/or services proposals and quotations.   Essential Duties and Responsibilities: - Owns all sales activities in assigned accounts or regions and achieves established sales targets annually. - Creates business cases and high level financial models including ROI and TCO analysis to help in positioning and selling of technology-based solutions to solve business problems.  - Sells to both large and SMB clients via direct new sales, alliances and leverages existing client base, both broad market and vertical. - Constructs clear value proposition for clients which includes business benefits (i.e. OPEX vs. CAPEX substitution, ROI, TCO). - Engages proactively with Solutions and Services, Marketing and Operations teams. - Compiles lists of prospective customers for use as sales leads, based on information from own professional network, industry ads, trade shows, Internet Web sites, newspapers, business directories, and other sources. - Builds and maintains research on prospective and current customers relating to how each customer is organized (hierarchically, brands, channels, and key relationships). - Establishes and maintains current customer and potential customer relationships. - Gains clear understanding of customer business requirements. - Educates customers on full breadth of solutions offered by Logicalis. - Prepares presentations, proposals and sales contracts. - Identifies and resolves customer concerns. - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. - Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities   While this job has no direct supervisory responsibilities, guidance may be provided to Technical Consultants, Delivery Consultants, Customer Support Representatives, and Inside Sales Representatives.   Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Education/Experience/Technical Requirements/Certifications  Equivalent combination accepted.   Education: - Bachelor's Degree in related field.   Experience / Technical Requirements - 3 years demonstrated outside sales experience selling Information Technology products (i.e. HP Storage, Cisco, and IBM) and consulting services/managed services. - 3 years combining products and services into technology solutions that meet customer business needs. - Technical sales expertise selling to both Enterprise and SMB market and strong familiarity with Cloud, Managed Services, and Web 2.0 technical concepts. - Fundamental understanding of consultative, solutions sales process for dedicated, managed, cloud, and hybrid web hosting solutions. - Demonstrated success in strategic thinking, planning and implementation – a strong desire and track record of getting things done. - Aptitude, ambition and eagerness to join A-level Sales Team and contribute to fun, professional culture focused on growth and outcomes. - Proficient use of Microsoft Office applications.   Certifications - Various vendor certifications as necessary. Other Skills and Abilities - Strong technical and customer interaction skills. - Self-starter with excellent organizational, administrative and interpersonal skills.         - Ability to multi-task and work in fast paced environment. - Ability to successfully work as a team and independently. - Detail oriented. - Ability to follow through with tasks, projects, troubleshooting with minimal supervision. - Outstanding oral, written, technical and business communication skills. Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.   LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Sales
FLSA Classification
Exempt
Variable Pay
Commission Plan
Job ID
2020-13969
Location US-IL-Downers Grove
  Summary Closes profitable sales of technology-based solutions for customer  business environments. Researches sales leads, obtains knowledge of customer organizations, develops customer relationships, builds strong business relationships with partners and vendors, and generates product and/or services proposals and quotations.   Essential Duties and Responsibilities: - Owns all sales activities in assigned accounts or regions and achieves established sales targets annually. - Creates business cases and high level financial models including ROI and TCO analysis to help in positioning and selling of technology-based solutions to solve business problems.  - Sells to both large and SMB clients via direct new sales, alliances and leverages existing client base, both broad market and vertical. - Constructs clear value proposition for clients which includes business benefits (i.e. OPEX vs. CAPEX substitution, ROI, TCO). - Engages proactively with Solutions and Services, Marketing and Operations teams. - Compiles lists of prospective customers for use as sales leads, based on information from own professional network, industry ads, trade shows, Internet Web sites, newspapers, business directories, and other sources. - Builds and maintains research on prospective and current customers relating to how each customer is organized (hierarchically, brands, channels, and key relationships). - Establishes and maintains current customer and potential customer relationships. - Gains clear understanding of customer business requirements. - Educates customers on full breadth of solutions offered by Logicalis. - Prepares presentations, proposals and sales contracts. - Identifies and resolves customer concerns. - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. - Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities   While this job has no direct supervisory responsibilities, guidance may be provided to Technical Consultants, Delivery Consultants, Customer Support Representatives, and Inside Sales Representatives.   Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Education/Experience/Technical Requirements/Certifications  Equivalent combination accepted.   Education: - Bachelor's Degree in related field.   Experience / Technical Requirements - 3 years demonstrated outside sales experience selling Information Technology products (i.e. HP Storage, Cisco, and IBM) and consulting services/managed services. - 3 years combining products and services into technology solutions that meet customer business needs. - Technical sales expertise selling to both Enterprise and SMB market and strong familiarity with Cloud, Managed Services, and Web 2.0 technical concepts. - Fundamental understanding of consultative, solutions sales process for dedicated, managed, cloud, and hybrid web hosting solutions. - Demonstrated success in strategic thinking, planning and implementation – a strong desire and track record of getting things done. - Aptitude, ambition and eagerness to join A-level Sales Team and contribute to fun, professional culture focused on growth and outcomes. - Proficient use of Microsoft Office applications.   Certifications - Various vendor certifications as necessary. Other Skills and Abilities - Strong technical and customer interaction skills. - Self-starter with excellent organizational, administrative and interpersonal skills.         - Ability to multi-task and work in fast paced environment. - Ability to successfully work as a team and independently. - Detail oriented. - Ability to follow through with tasks, projects, troubleshooting with minimal supervision. - Outstanding oral, written, technical and business communication skills. Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.   LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Sales
FLSA Classification
Exempt
Variable Pay
Commission Plan
Job ID
2020-13995
Location US-NY-New York | US-Work from Home
  Summary Closes profitable sales of technology-based solutions for customer  business environments. Researches sales leads, obtains knowledge of customer organizations, develops customer relationships, builds strong business relationships with partners and vendors, and generates product and/or services proposals and quotations.   Essential Duties and Responsibilities: - Owns all sales activities in assigned accounts or regions and achieves established sales targets annually. - Creates business cases and high level financial models including ROI and TCO analysis to help in positioning and selling of technology-based solutions to solve business problems.  - Sells to both large and SMB clients via direct new sales, alliances and leverages existing client base, both broad market and vertical. - Constructs clear value proposition for clients which includes business benefits (i.e. OPEX vs. CAPEX substitution, ROI, TCO). - Engages proactively with Solutions and Services, Marketing and Operations teams. - Compiles lists of prospective customers for use as sales leads, based on information from own professional network, industry ads, trade shows, Internet Web sites, newspapers, business directories, and other sources. - Builds and maintains research on prospective and current customers relating to how each customer is organized (hierarchically, brands, channels, and key relationships). - Establishes and maintains current customer and potential customer relationships. - Gains clear understanding of customer business requirements. - Educates customers on full breadth of solutions offered by Logicalis. - Prepares presentations, proposals and sales contracts. - Identifies and resolves customer concerns. - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. - Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities   While this job has no direct supervisory responsibilities, guidance may be provided to Technical Consultants, Delivery Consultants, Customer Support Representatives, and Inside Sales Representatives.   Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Education/Experience/Technical Requirements/Certifications    Equivalent combination accepted.      Education: - Bachelor's Degree in related field.   Experience / Technical Requirements - 3 years demonstrated outside sales experience selling Information Technology products (i.e. HP Storage, Cisco, and IBM) and consulting services/managed services. - 3 years combining products and services into technology solutions that meet customer business needs. - Technical sales expertise selling to both Enterprise and SMB market and strong familiarity with Cloud, Managed Services, and Web 2.0 technical concepts. - Fundamental understanding of consultative, solutions sales process for dedicated, managed, cloud, and hybrid web hosting solutions. - Demonstrated success in strategic thinking, planning and implementation – a strong desire and track record of getting things done. - Aptitude, ambition and eagerness to join A-level Sales Team and contribute to fun, professional culture focused on growth and outcomes. - Proficient use of Microsoft Office applications.   Certifications - Various vendor certifications as necessary. Other Skills and Abilities - Strong technical and customer interaction skills. - Self-starter with excellent organizational, administrative and interpersonal skills.         - Ability to multi-task and work in fast paced environment. - Ability to successfully work as a team and independently. - Detail oriented. - Ability to follow through with tasks, projects, troubleshooting with minimal supervision. - Outstanding oral, written, technical and business communication skills. Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.   LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Sales
FLSA Classification
Exempt
Variable Pay
Commission Plan
Job ID
2021-14023
Location US-MI-Bloomfield Hills | US-IL-Downers Grove | US-AZ-Tempe | US-OH-West Chester | US-Work from Home
    Summary   Supports marketing team in coordination, planning, management, execution of marketing campaigns within budget and matched to ROI expectations. Under guidance of marketing managers, guides, communicates, and demonstrates leadership behaviors to manage effective execution of campaigns and programs.     Essential Duties and Responsibilities - Supports marketing managers with various aspects of marketing planning aligned to defined marketing strategies.  - Monitors, tracks and assists with reporting results tied to campaigns and programs.  - Assists with marketing Statements of Work (SOW) for marketing tactics aligned to marketing plans with various marketing agencies. Prepares documents for marketing manager review and Vice President Marketing signature.  - Assists with list criteria and creating target lists for specific partner led campaigns.  - Compiles and manages all proof of performance/supporting documents along with campaign reporting. - Completes required partner marketing prior approval documents.  - Works closely with marketing development funds manager and marketing managers to submit and track partner marketing plans and prior approval documents.  - Maintains current understanding of marketing trends and tactics applicable to B2B space. Assists marketing managers with additional requests as needed.  - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.  - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis to ensure adherence in a manner that reflects honest, ethical, and professional behaviors. - Supports and conducts self in a manner consistent with customer service expectations.   Supervisory Responsibilities   This job has no supervisory responsibilities.     Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     Education/Experience/Technical Requirements/Certifications     Equivalent combination accepted.         Education   - Associate degree in a related field.      Experience / Technical Requirements:   - 3 years’ verifiable experience as Marketing Project Coordinator at enterprise-level, supporting multiple teams/individual marketing resources.  - Experience in IT B2B marketing with emphasis on marketing tactics that drive demonstrable results.  - Experienced use of all Microsoft Office applications.        Other Skills and Abilities   - Ability to manage through high level of ambiguity and multiple requests from variety of sources.   - Ability to manage multiple projects concurrently and balance the marketing needs across all owned campaigns  - Professional business communication skills and ability to interact with clients in a professional and business appropriate manner.   - Must be able to have business level conversation with employees/partners and assist in marketing campaign execution discussions.    Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.    While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.     LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program  
Business Unit
Marketing
FLSA Classification
Exempt
Variable Pay
N/A
Job ID
2021-14298
Location US-NY-New York | US-PA-Pittsburgh | US-OH-West Chester | US-MI-Bloomfield Hills | US-Work from Home
    Overview   The focus of the Azure Field Solution Architect is to bring technical competence and confidence to our clients by partnering with our BSCs to identify, drive and close Azure Infrastructure, Security and Applications opportunities to enable customer outcomes and drive cloud usage consumption. You engage as a subject matter expert (SME) to help customers achieve their business goals and maximize their investments in cloud technology while achieving and exceeding sales quota targets. Essential Duties and Responsibilities   As a Cloud Platform Technical Architect, you act as a Cloud SME, aiding in the sales and solution pursuit activities, primarily on Azure, and will be expected to:   • Utilize your knowledge of enterprise cloud architecture and cloud services (including the latest innovations and solutions) to create roadmaps to your customers' desired future state.   • Understand customers' overall applications portfolio, IT and business priorities and success measures to design implementation architectures and solutions aligned to Logicalis’s Cloud Adoption Framework (Microsoft and 3rd party solutions) using IaaS, PaaS, DevOps & Advanced Application coding, as necessary.   • Deliver success against sales quota attainment, by cultivating long-term relationships focused on understanding customers' needs and wants; earn trust and gain credibility by utilizing deep technical expertise to design and deliver valued solution architecture(s).   • Apply technical knowledge and customer insights to create a cloud adoption roadmap and architect repeatable and consistent solutions to meet business and IT needs, ensuring technical viability of new projects and successful deployments, orchestrating key resources and infusing key technologies with derived customer value.   • Drive long-term platform adoption by helping customers to adopt Cloud native projects, supporting them to make the appropriate technical choices and engaging appropriate Logicalis and partner SMEs.   • Develop deep relationships with key customer IT decision makers, who drive long-term cloud adoption within their company to enable them to be cloud advocates.   • Demonstrate and actively promote an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.   • Maintain a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.   • Support and conduct self in a manner consistent with customer service expectations.   Primary Accountabilities • 70% of your time will be spent with customers identifying and developing new Azure consumption opportunities which align to the customer’s technical and business strategy. Disciplined in business-management, adaptable to a culture of accountability and build a strong and active business network that relies on your knowledge expertise. o Works with partners as well as engages with Sales teams on prioritized customers. • 20% of your time will be spent on developing a trusted advisor and influencer relationship with our sales teams helping shape customer decisions to buy and adopt Microsoft Azure and Infrastructure solutions. o Facilitates or co-lead workshops and demonstrations of Azure solutions to explain and prove the capabilities of Microsoft Azure relative to the customers business and technical objectives.   • 10% of your time will be spent on influencing the Microsoft Azure Infrastructure and Hybrid Datacenter go-to-market strategies by providing feedback to sales, marketing, and engineering on current and future product requirements and sales blockers. Recognized for sharing, learning and driving work that results in business impact for customers, partners and Microsoft. Thought leadership encouraged along with continuously maintaining and enhancing technical, sales, professional skills and competitive readiness along with attaining and maintaining required certifications.   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Education/Experience/Technical Requirements/Certifications   Equivalent combination accepted.     Education   • Bachelor's degree in Computer Science or similar information technology-related discipline, or engineering discipline.     Experience / Technical Qualifications      Professional   • Experience. o 5 years’ experience selling business solutions to small, medium and large/global enterprise customers with a focus on application and infrastructure technologies.   o Understanding of large-scale cloud initiatives and/or infrastructure projects.   o 5 years of success in consultative/complex technical sales and deployment projects (where necessary, managing various stakeholder relationships to get consensus on solution/projects), architecture, design, implementation, and/or support of highly distributed applications.   o Proven track record of building deep relationships with senior IT executives and growing cloud services in large or highly strategic accounts.   o Understanding of Microsoft Azure Partner ecosystems and the ability to leverage their programs and solutions to solve customer needs.   o Broad knowledge of enterprise cloud platforms and ability to map relevant technologies to customer IT and business needs and priorities.   o Ability to build long-term trusted technology advisor relationships that result in solid, meaningful strategic technology conversations and sales results.   o In-depth knowledge of customer technology environments.   o Ability to ensure that customers benefit from the latest Microsoft cloud innovations and solutions.   •Account Management. Effective territory/account management: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, pipeline management, large dollar licensing and deal negotiation.   •Executive Presence. Experience and expertise selling to senior business decision makers by aligning and reinforcing the value of the solution to the customer’s overall business pain and/or strategic opportunities and decision criteria.   •Problem Solver. Ability to solve customer problems through cloud technologies.   •Business Value. Able to uncover business outcomes that are dependent upon successful adoption of Public Cloud services and using Logicalis’ Cloud Adoption approach and our proven Production Ready Cloud Platform (PRCP) to generate consumption project cost estimates and demonstrate economic value to customers.   • Consumption IT. Selling experience positioning cloud adoption methodologies and frameworks to structure application migration projects.   • Collaborative. Orchestrate and influence virtual teams to pursue sales opportunities and lead v-teams through influence.    Technical   • Azure Platform. Understanding of Microsoft Azure Cloud platform with emphasis on Azure Infrastructure solutions including IaaS and PaaS based environments, and Azure based application management and governance.   •PRCP Pitch Ready. Demonstrated understanding of the sales pitch for the Production Ready Cloud.   •Leadership. Experience leading large cloud engagements, especially those involving Infrastructure migration and application modernization projects.   •Partners. Understanding of Microsoft Azure ecosystems and the ability to leverage their programs and solutions to solve customer needs.   • Proficient use of all Microsoft Office applications, CRM and other sales tools.   Certifications   • Microsoft Azure Solutions Architect Expert   • Azure Fundamentals AZ-900   • Microsoft Cloud Solution Architect   • AWS - Cloud Practitioner   • VMware Technical Sales Professional (VTSP)   Other Skills and Abilities   • Presentation skills with a high degree of comfort with both large and small audiences (developers, senior executives and IT management).   • Ability to challenge client status quo and demonstrate thought leadership against client market needs.   • Excellent verbal and written communication skills, along with equally good listening skills are essential   • Strong customer interaction skills.   • Self-starter with excellent organizational, administrative and interpersonal skills.   • Works well with team members and cross-departmentally.   Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.     LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program     #LI-Remote
Business Unit
Sales
FLSA Classification
Exempt
Variable Pay
Commission Plan
Job ID
2021-14242
Location US-MI-Bloomfield Hills | US-IL-Downers Grove
    Job Summary   Maintains sound fiscal management and controls in parallel for US operation. Positions corporate finance function as an enabling partner to the business by providing executive direction and oversight of finance, accounting, tax and strategic planning functions. Provides financial management for major customer contracts and operational assets and is a key conduit for the required reporting and performance review cycles operated within Logicalis Group. Directs financial strategy, financial planning and financial forecasting in concert with territory CEO and other executive team members. Oversees US organization’s banking and auditing relationships, in addition works in partnership with CEO to manage shareholder relations and inquiries.    Essential Duties and Responsibilities   Strategy  - Plays key role in enabling growth by striking optimum balance of executing against corporate strategies, while meeting financial performance targets. - Provides strategic planning insight and analysis to CEO and Executive Team. - Assesses organizational performance against annual budget targets and long-term strategies as partner to CEO and Executive Team. - Manages funding of business, while ensuring business decisions are grounded in sound financial principles. - Develops tools and systems that provide critical financial and operational information to make actionable recommendations, both strategically and operationally. - Engages Executive Team regarding financial-related issues, trends and changes that impact operating model and/or delivery model. - Oversees long-term budgetary planning and cost management consistent with strategic plan, including potential acquisitions and collaborations with vendors. - Articulates corporate strategy and supports business opportunity development with employees, partners, and customers. Financial and Operational Management  - Leads key initiatives in finance that support overall strategic goals. - Oversees all accounts and reporting systems, ensuring compliance with appropriate Group policies, accounting standards and regulatory requirements. - Maintains internal control safeguards and coordinates all audit activities. - Manages cash flow, forecasting and reporting mechanisms to meet operating needs. - Monitors working capital ageing and directs appropriate actions within the business, ensures actions are fully aligned with internally approved procedures. - Optimizes banking relationships and strategies to enhance cash positions. - Oversees budgeting and management of budgets to monitor progress and present financial metrics, both internally and externally. - Studies, analyzes and reports on trends, opportunities for expansion and projection of future company growth. - Measures performance using combination of improvements in organization’s financial metrics and personal contributions made to major business projects. - Acts as face of company on all issues related to overall financial performance. Team Management  - Mentors and develops finance team directly in regard to work allocation, training, problem resolution, performance evaluation and building of effective teamwork. - Builds strong employee engagement within the finance function, achieving high employee retention rates. - Keeps the teams updated with proper financial and technical training as well as ensures relevant company behavioral training. - Attracts and retains excellent talent in finance, building suitable alternatives for a future succession line. General - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.  - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.  - Supports and conducts self in a manner consistent with customer service expectations.    Supervisory Responsibilities                              Directly supervises Director of Finance, Controller and Director of Financial Planning & Analysis in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.     Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     Education/Experience/Technical Requirements/Certification   Equivalent combination accepted.      Education  - Bachelor’s degree in Business Administration, Accounting or Finance.     Experience / Technical Requirements  - 15 years in the following:  - - Broad senior finance experience.  - Analytical skills and experience interpreting strategic vision into operational model.  - Successful partnering with IT staff to manage critical financial management systems.  - Experience in funding activities in ways that both cover costs and generate operating margins.  - Professional knowledge of accounting and reporting under IAS/IFRS.  - Proficient use of Microsoft Office applications and Microsoft Dynamics. Certifications  - Certified Public Accountant (CPA) and/or Certified Management Accountant (CMA)   Other Skills and Abilities  - Passion for business; leader with integrity and desire to work in a dynamic, fast-paced environment.  - Mastered sophisticated oral and written communication skills in order to build trust among an expanding universe of stakeholders.  - Collaborative and flexible style, with strong service mentality.  - Demonstrated ability to work effectively across functional groups and levels within organization, as well as externally.    Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.     LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program  
Business Unit
Finance
FLSA Classification
Exempt
Variable Pay
Bonus % of Base
Job ID
2021-14265
Location US-MI-Bloomfield Hills
    Summary   Provides support to commission process in performing core duties. Maintains accurate data, provides commission data to payroll for accurate and timely processing, reconciles commission payments, researches and responds to inquiries, and other ad hoc reporting.     Essential Duties and Responsibilities  - Reviews current commission plans and understands key components of each. - Maintains proficiency in commission management systems utilized by company. - Enter components of compensation plans in commission management systems. - Enters and reviews commission data in commission management systems. - Produces summary level commission reporting and analysis. - Performs independent analysis and provide explanations to management. - Communicates with internal stakeholders to research and resolve any commission variances. - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.  - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.  - Supports and conducts self in a manner consistent with customer service expectations.    Supervisory Responsibilities                              This job has no supervisory responsibilities.     Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Education/Experience/Technical Requirements/Certifications                                     Equivalent combination accepted.               Education:  - Associate’s Degree in Accounting or Finance.     Experience / Technical Requirements:   - 4 years’ experience in Finance, Accounting or related field.  - Understands core analysis principles; applies basic concepts, logic, methods and analysis.  - Proven track record of driving accurate and timely results with minimal ongoing direction.  - Proficient use of all Microsoft Office applications with priority on MS Excel.      Certifications  - None   Other Skills and Abilities   - Deals with confidential issues appropriately. - Maintains strong attention to detail. - Optimistic, embraces possibilities, supportive and motivating; recognizes change as creating opportunities. - Business partnering skills, including good interpersonal skills with ability to work well horizontally and vertically within organization. - Quick learner and demonstrated ability to initiate, develop and execute small to medium scale projects. - Strong analytical and problem-solving skills. - Excellent written and verbal communication skills; ability to effectively present material (using PowerPoint as needed). - Exhibits strong work ethic and high degree of self-motivation; energetic and inquisitive. - Ability to multi-task and work in fast paced environment. - Ability to prioritize and meet deadlines.    Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.     LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Finance
FLSA Classification
Exempt
Variable Pay
N/A
Job ID
2021-14217
Location US-Work from Home
      Responsibilities  As a Global Black Belt in Cloud Business Development you are the go-to person to help find, unlock and mature opportunities across new and existing clients for Logicalis’ global portfolio of cloud solutions. You will spearhead the initial pursuit of customer wins as our solutions mature towards global general availability, you will then operate alongside our regional sales teams to support them in our largest most complex opportunities. You will be combining commercial business development acumen to uncover digital transformation opportunities.   Your mission is to help our customers achieve the digital transformation that they require to remain relevant, competitive, and agile through the adoption of cloud computing.   We believe that customers should focus on creating value and not divert their efforts to managing their cloud environments. Therefore, successful candidates will be able to help develop Managed Service opportunities working within our Global Sales & Business Development Team. We expect that you will help us to improve our offers to market by providing insightful market feedback to our Centre of Excellence teams.    As an individual we expect you to quickly become the customers trusted adviser, building relevant, senior relationships to influence business and technology decision makers. You will bring the knowledge and experience to help customers work through the doubts, questions and obstacles that can disrupt and delay decisions related to cloud deployment projects.    In summary, you will have proven history where you have helped customers develop and/or evaluated their cloud strategy, delivered successful infrastructure, application and data migration and modernization projects, and have been a visible and driving force for success.    Requirements  - 5+ years’ experience in consultative selling to mid-sized, large/enterprise customers with a focus on application and infrastructure technologies - Knowledge of the Microsoft Azure platform including IaaS and PaaS based environments as well as a strong understanding of the Microsoft Azure Cloud Adoption Framework  - Experience of successfully selling to senior decision makers by linking the value of the solution to the customer’s business objectives - Demonstrable experience leading large cloud engagements, especially infrastructure migration and application modernizationprojects  - Ability to work closely with sales colleagues to identify and qualify opportunities, map stakeholders, communicate with senior decision makers, engage, and build strong relationships with Microsoft personnel, assist with the negotiation and closing plans for large sized deals - Lead high-level technical sessions to drive solution discussions Desirable    - Knowledge and awareness of other public cloud providers such as AWS and GCP  - Willingness to travel throughout UK, Ireland, Channel Islands or United States - Experience of Microsoft security solutions - Establishednetwork with Microsoft  - Understanding and knowledge of modern Managed ServicesAbility to use tools to help customers build their cloud business case for example, Azure Pricing Calculator, Azure ROI Tool, and Azure TCO Tool - Understanding of relevant Azure related Microsoft incentive programs such as ECIF, AMMP and experience of successfully securing funding to accelerate customer projects       LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Group
FLSA Classification
Exempt
Variable Pay
Commission Plan
Job ID
2021-14281
Location US-Work from Home
    Summary   As a Global Black Belt in Cloud Lifecycle Solution Sales, you are the go-to person for the in-depth knowledge required to sell Logicalis global portfolio of cloud solutions across the region. You will spearhead the initial pursuit of customer wins as our solutions mature towards general availability, you will then operate alongside our regional sales teams to support them in our largest most complex opportunities. You will be combining commercial acumen and technical expertise while engaging with our customers across industries.   Your mission is to help our customers achieve the digital transformation they require to remain relevant, competitive, and agile through the adoption of cloud computing.   We are looking for those special individuals who can drive Cloud Readiness and Cloud Security Assessments, aligning to the Cloud Adoption Framework, and build the business case for Azure infrastructure and application migration projects. We believe that customers should focus on creating value and not divert their efforts to managing their cloud environments. Therefore, successful candidates will be able to help develop Managed Service opportunities working within our Global Sales and Business Development Team. We expect that you will help us to improve our offers to market by providing insightful market feedback to our Centre of Excellence teams.    As an individual we expect you to become the customers trusted adviser, building relevant, senior relationships to influence business and technology decision makers. You will bring the knowledge and experience to help customers work through the doubts, questions and obstacles that can disrupt and delay decisions related to cloud deployment projects.    In summary, you will have proven history where you have helped customers develop and/or evaluated their cloud strategy, delivered successful infrastructure, application and data migration and modernization projects, and have been a visible and driving force for success.     Essential Duties and Responsibilities  - Provides in-depth knowledge selling Logicalis global portfolio of cloud solutions across region.  - Spearheads initial pursuit of customer wins as our solutions mature towards general availability; operates alongside our regional sales teams to support them in largest most complex opportunities.  - Helps customers achieve digital transformation required to remain relevant, competitive, and agile through adoption of cloud computing.   - Drives Cloud Readiness and Cloud Security Assessments, aligning to Cloud Adoption Framework, and builds business case for Azure infrastructure and application migration projects.  - Helps develop Managed Service opportunities working within our Global Sales and Business Development Team.  - Works closely with sales colleagues to identify and qualify opportunities, map stakeholders, communicate with senior decision makers, engage, and build strong relationships with Microsoft personnel, assist with negotiation and closing plans for large sized deals.  - Leads high-level technical sessions to drive solution discussions. - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.  - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.  - Supports and conducts self in a manner consistent with customer service expectations.    Supervisory Responsibilities                              This job has no supervisory responsibilities.     Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     Education/Experience/Technical Requirements/Certifications      Equivalent combination accepted.          Education:  - Bachelor’s Degree in a related field.     Experience / Technical Requirements   - 5 years’ experience in consultative selling to mid-sized, large/enterprise customers with focus on application and infrastructure technologies.  - Deep level of knowledge of Microsoft Azure platform including IaaS and PaaS based environments as well as strong understanding of Microsoft Azure Cloud Adoption Framework.   - Experience of successfully selling to senior decision makers by linking value of solution to customer’s business objectives.  - Understanding of relevant Azure related Microsoft incentive programs such as ECIF, AMMP and experience of successfully securing funding to accelerate customer projects.  - Demonstrable experience leading large cloud engagements, especially infrastructure migration and application modernization projects.  - Ability to use tools to help customers build their cloud business case for example, Azure Pricing Calculator, Azure ROI Tool, and Azure TCO Tool.  - Knowledge and awareness of other public cloud providers such as AWS and GCP.   - Experience with Microsoft security solutions.  - Possesses established network with Microsoft.  - Understanding and knowledge of modern Managed Services.  - Proficient use of all Microsoft Office applications.      Certifications  - Microsoft Azure Administrator Associate  - Microsoft Azure Architect    Other Skills and Abilities  - Ability to explain complex technical issues in a way that non-technical people will understand; ability to provide understanding of how proposed solution will solve client’s business needs, requirements and problems.  - Ability to lead technical process with clients as well as within Logicalis.  - Willingness to travel throughout UK, Ireland, Channel Islands or United States.  - Ability to work and lead cross departmental resources to accomplish client’s objective.  - Ability to have business level conversation with IT technical customers and C-level executives alike and assist them in deploying solutions to meet business requirements.  - Fluency in formulating and expressing thoughts and ideas.  - Outstanding oral, written, and technical/business communication skills.  - Strong technical and customer interaction skills.    -  Ability to multi-task and accommodate requests from multiple clients and from Logicalis pre-sales, delivery and sales teams.    Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.     LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Group
FLSA Classification
Exempt
Variable Pay
Bonus % of Base
Job ID
2021-14282
Location US-MI-Bloomfield Hills
Summary   We are looking for a talented, self-motivated, and proactive lawyer with 2 years' experience. You will be an integral part of the Logicalis legal team and a trusted business partner. The primary job responsibility is to review, negotiate and draft commercial contracts. The Junior Corporate Counsel also provides day-to-day advice and guidance to help each business segment meet its objectives by developing a deep understanding of the business, knowledge of the laws and regulations applicable to that business and experience with regulatory matters and contracting applicable to each segment’s businesses.   Members of the legal team at Logicalis advise upon legal matters arising within a sophisticated and competitive business context. The work of the legal team contributes to the success of Logicalis and the personal development of our legal team members. The legal team practices a collaborative, creative, results-oriented approach. The collegial and collaborative work environment leads to rewarding professional relationships for team members. Legal team members handle, prioritize and follow through on numerous projects simultaneously. This provides excellent opportunities to learn the many aspects of the business and a great opportunity to work on a wide breadth of interesting and challenging matters with other highly motivated professionals.  The Logicalis Legal Department also offers mentorship as well as career development and legal training opportunities.   Essential Duties and Responsibilities   - Drafts, reviews, and negotiates broad range of commercial agreements with our channel partners and distributors involving hardware sales, software licenses, professional and managed services, Cloud services and other digital offerings including MSAs, subcontractor agreements, OEM agreements, and referral and rebate agreements.  - Establishes rapport and builds positive, trusted working relationships with business unit management and coworkers at all levels to ensure collaboration on proactive engagement.  - Problem-solves creatively and resourcefully with pragmatic orientation; balances strategic and tactical issues.   - Prepares responses to significant solicitations or RFPs balancing risk and opportunity to support business in winning deals.   - Provides interpretation of terms and conditions and makes practical and pragmatic recommendations based on risk analysis, ensuring adherence to company policies.  - Collaborates with and supports Senior Counsel with various Legal Department initiatives either as result of issues arising in business or as result of Legal Department objectives.  - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.  - Supports and conducts self in a manner consistent with customer service expectations.    Supervisory Responsibilities                              This job has no supervisory responsibilities.     Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     Education/Experience/Technical Requirements/Certification   Equivalent combination accepted.      Education:  - Bachelor’s Degree in a related field.  - Juris Doctor Degree.   Experience / Technical Requirements  - Qualified lawyer licensed to practice in United States with 2 years' experience. Prefer candidates with time at mid-to-large sized law firm.  - Experience reviewing, drafting, and negotiating wide variety of commercial contracts in technology sector with emphasis on software licensing, hardware sales, professional and managed services and cloud service agreements. - Proficient use of Microsoft Office applications.     Certifications  - Licensed to practice law and member in good standing of State Bar of state in which license is held.    Other Skills and Abilities  - Highly independent and organized with ability to manage significant number of active matters simultaneously.  - Strong written and verbal communication skills, including the ability to clearly and concisely articulate legal concepts to non-lawyers.  - Highest degree of personal and professional integrity and ethics.    Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.     LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program  
Business Unit
Legal Services
FLSA Classification
Exempt
Variable Pay
Flat $ Amount
Job ID
2021-14249
Location US-IL-Downers Grove | US-Work from Home
        Summary   Oversees delivery of Azure-based cloud solutions to Logicalis clients via LUS Professional Services team.  Responsible for managing delivery team including staffing and time approval.  Works with sales to understand client’s needs and scopes and delivers value-add solutions. Works with clients to analyze their workloads in datacenter and cloud and assist with enabling best practice cloud framework and migration to cloud.  Works with Cloud Center of Excellence to further refine solutions and enablement of LUS team.     Essential Duties and Responsibilities  - Develops multi-discipline technology-focused strategies and solution roadmaps to execute Azure solutions for clients to help solve business needs and/or requirements.  - Supports complex, consultative sales process including solution definition, proposal development, oral presentations and contract/pricing review for rapidly evolving Azure service offerings.  - Assists in guiding organizations through business, information, process, and technology changes necessary to execute their strategies.  - Engages as advisor to client around Azure solutions and earns their respect; performs in technology leadership role due to breadth of knowledge in Azure offerings.  - Provides expertise on aligning current trends in Azure technology marketplace, Logicalis services for market, and services of our partners as they relate to client initiatives and requirements.  - Understands many disciplines including application architecture, middleware platforms, ITSM, resiliency and DR, databases, virtualization, servers, storage, infrastructure as code, and Azure cloud computing, along with understanding of technology and industry trends.  - Collaborates with sales teams in building account strategy plans used to drive specific initiatives; provides Azure solution thought leadership and design guidance to cross-discipline teams.  - Provides direction to various departments in client’s organization on how to utilize IT to achieve and exceed business goals.  - Leads delivery teams to accomplish client’s goals and objectives; acts as Azure technical point of contact.  - Aligns and incorporates client’s needs with IT; involves fusing together functional needs of business with IT systems.  - Recommends future technologies that will improve client’s business through IT efficiency.  - Meets with various client levels: IT administration, IT Directors, CIO and other corporate stakeholders tangential to IT; works with IT experts in client’s organization.  - Creates awareness of uncovered opportunities outside of Account Executive’s particular specialty.   - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. - Supports and conducts self in a manner consistent with customer service expectations.    Supervisory Responsibilities                              Directly supervises Cloud Professional Services team. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance, rewarding and disciplining employees; addressing complaints and resolving problems.     Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     Education/Experience/Technical Requirements/Certifications                                     Equivalent combination accepted.               Education:  - Bachelor’s Degree in a related field.      Experience / Technical Requirements  - 15 years’ experience in IT with consulting experience leading complex solutions and projects.  - 10 years’ integration and delivery experience in IT marketplace with multi-discipline experience in complex project deliverables.   - Demonstrated experience in operating and delivering in Enterprise IT lifecycle, to include:   - Cloud Architecture - Application Architecture - System Security and Networking - Data Processing and Analytics  - IT Service Management Fundamentals  - Experience in IT architecture design and implementation to maximize support of solutions around:  - Database experience (MSFT SQL, Cosmos, MySQL, Oracle RDBMS, IBM DB2, Redis Cache, etc.).  - Replatforming applications to leverage Azure PaaS compatible services.  - Experience managing applications in the cloud.  - Demonstrated experience in migrating existing application workloads to Azure cloud.   - Experience with Azure service bus, Media Services and Content Delivery Network.  - Experience with PowerShell, Terraform, Python or equivalent skills.  - Understanding of geographic load balancing and traffic management.  - Knowledge of and experience in creating serverless applications.  - Understanding of Infrastructure as Code and pipeline deployment.  - Knowledge of and experience in creating and managing containers in Azure cloud (Docker or Kubernetes).  - Comprehensive knowledge of hardware, software, application-types, and systems engineering.  - Knowledge of IT governance and operations and financial modeling as it pertains to IT investment, budget cycles, and OpEx/CapEx consumption of IT.  - Proficient use of all Microsoft Office applications.     Certifications     One or more of the following:  - Certifications across various industries and platforms - Microsoft Certified: Azure Solution Architect Expert - Microsoft Certified: Azure DevOps Engineer Expert - AWS equivalent certifications     Other Skills and Abilities    - Ability to explain complex technical issues in a way that non-technical people will understand; ability to provide understanding of how proposed solution will solve client’s business needs, requirements and problems.  - Ability to lead technical process with clients as well as within Logicalis.  - Ability to work and lead cross departmental resources to accomplish client’s objective.  - Ability to have business level conversation with IT technical clients and C-level executives alike and assist them in deploying solutions to meet business requirements.     Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.     LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program   #LI-Remote
Business Unit
Solutions & Services
FLSA Classification
Exempt
Variable Pay
Bonus % of Base
Job ID
2021-14245
Location US-Work from Home
    Summary    Serves as technical expert on Logicalis’ Security solutions for Logicalis clients, particularly in  manufacturing, healthcare and GovEd vertical markets. Responsible for enabling Logicalis Solution Architects to design solutions around security offerings. Works with Logicalis Business Solution Consultants, Services Architects, Delivery Engineers, and Solution Architects to ensure technical teams can sell, design, implement and manage security solutions. Provides expertise on large, complex opportunities with primary focus on Deal Pursuit, Sales Enablement, Demand Generation and Solution Development.   Essential Duties and Responsibilities • Works to develop new security offerings in conjunction with Logicalis services, solutions and OEM partners: o Initiates offering ideation and developmento Aligns with key OEM and services partners in support of Logicalis offeringso Develops Workshops / Consulting offerings o Assists Director, Architecture in setting pricing strategies over offering lifecycleo Establishes and ensures value propositions are made in concert with adjacent practice disciplines and to adjacent practices • Provides technical enablement for design, implementation and managed elements of security offerings:  o Technical trainingo Sales tool creationo Internal communication and updates • Produces accurate designs and proposals for clients using Logicalis security offerings, services, and methodologies.  • Conducts assessments, studies, and/or surveys to obtain data; analyzes data to advise and recommend solutions for strategic customers and opportunities: o Assists with consultative and transformative sales opportunitieso Provides input to account planning for key accountso Executive customer engagemento Participates in customer meetings • Maintains culture of learning and brings that learning to help support overall vision, strategy and execution of security and security practice. • Interfaces with vendor and manufacturer teams, internally and externally to identify vendor security solutions that provide positive business outcomes for our customers. • Develops Statement of Work (SOWs) templates for Logicalis Security offerings. • Enables service delivery team to successfully implement Logicalis Security offerings. • Prepares and performs product demonstrations for Logicalis Security offerings. • Broadens engagements with clients by promoting, defining, and positioning Logicalis services from entire portfolio as appropriate to client requirements. • Enables Solutions Architects to position Logicalis Security offerings and benefits to clients. • Prepares for and conducts client proof of concepts. • Participates in regional and national events and regional team meetings. • Speaks at industry events and conferences relevant and identified as valuable to Logicalis.  • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis to ensure adherence in a manner that reflects honest, ethical and professional behaviors. • Supports and conducts self in a manner consistent with customer service expectations.  Supervisory Responsibilities           This job has no supervisory responsibilities.  Qualifications  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Education/Experience//Technical Requirements/Certifications  Equivalent combination accepted.             Education: • Bachelor’s Degree in related field.   Experience / Technical Requirements • 7 years in pre-sales or architectural role around cybersecurity. • Familiar with industry compliance and security standards such as PCI-DSS, CIS20, HIPAA, ISO 27001, and NIST CSF. • Strong experience in Security solutions from leading manufacturers (Cisco, Palo Alto Networks, McAfee, Microsoft, etc.). • Experience developing enterprise-wide solutions.  • Strong experience combining products and services into technology solutions that meet client’s business needs.  • Understands cross practice architecture and services offerings.   • Proficient use of all Microsoft Office applications   May consider an equivalent combination of education and experience.   Certifications • Information security certifications such as: o ISC2 Certified Information Systems Security Professional (CISSP)o SANS Global Information Assurance Certification (GIAC) beyond essentials/fundamentals o ISACA Certified Information Security Manager (CISM) • Cisco security-related certifications such as:o Cisco Certified Internetwork Expert (CCIE) - Securityo Cisco Certified Network Professional (CCNP) - Security  Other Skills and Abilities   • Ability to travel 25%-50% • Ability to work in a fast-paced environment where organizational skills are essential. • Ability to explain complex technical issues in a way that non-technical people will understand; ability to provide understanding of how proposed solution will solve client’s business needs, requirements and problems. • Ability to have business level conversation with IT technical customers and C-level executives alike and assist them in deploying solutions to meet business requirements.  • Fluency in formulating and expressing thoughts and ideas. • Outstanding oral, written, and technical/business communication skills. •Strong technical and customer interaction skills.  • Ability to multi-task and accommodate requests from multiple clients and from Logicalis pre-sales, delivery and sales teams.  Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.    LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Sales
FLSA Classification
Exempt
Variable Pay
Bonus % of Base
Job ID
2021-14307
Location US-AZ-Tempe
    Summary Provides comprehensive professional services delivery as related to infrastructure consulting, design, implementation, configuration and knowledge transfer to Logicalis clients. Acts as technical resource and provides expertise and implementation guidance to clients. Essential Duties and Responsibilities • Performs implementations of overall solutions for clients, including development of solution designs, implementation plans and documentation. • Develops Logicalis standards for scoping, documentation, and implementations. • Develops plans, reports, and documentation for given project using technical writing skills. • Provides guidance, assistance and recommendations to determine new technical services and solutions for client’s business. • Satisfies client technology services and solution requirements using best practices to: o Design o Plan o Implement o Validate and Test o Document o Provide Knowledge Transfer o Troubleshoot o Support • Works directly with client and to gather requirements to design solutions, build proof of concepts and implementations solutions. • Delivers consultative-based knowledge transfer and documentation to Logicalis’ clients. • Works with Resource Management Office (RMO) and Project Management Office (PMO) and Engagement Manager (EM) in scheduling and managing engagements. • Works with Logicalis’ clients to perform assessments, health checks, performance tests, and capacity planning. • Responsible for product evaluation, process improvement, and practice refinement activities. • Establishes relationships with clients by demonstrating strong listening skills. • Builds credibility and trust by delivering what has been promised within established timeframes. • Maintains focus on client satisfaction and expectation management. • Working with peers in a collaborative environment. • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. • Supports and conducts self in a manner consistent with customer service expectations.   Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience/Technical Requirements/Certifications Equivalent combination accepted. Education • Bachelor’s Degree in a related field. Experience / Technical Requirements • Strong knowledge of industry standard Security technologies (Firewalls, IDS/IPS, VPNs, Packet Capture, network assessments, router/switch rack and stack and cabling, network configurations and etc.). • 5 years of network technical experience, including design, implementation, and support of network and security solutions, in the following: o Ability to implement and troubleshoot Cisco security devices (ASA, FTD, IDS/IPS) o Ability to implement and troubleshoot Cisco Routers (ISR/ASR) and Access/Distribution Switches (Catalyst) and Core Switching including Cisco Nexus Product line o Understanding of Security Policy management (ISE, ClearPass) o Knowledge of following technologies: VRF, VSS, IPsec VPNs, STP, Dynamic Routing Protocols such as EIGRP, OSPF, and BGP o PKI architecture and systems support o Ability to use Log auditing and correlation tools o Knowledge of multi-factor authentication (DUO) o Ability to perform network assessments and health checks o Troubleshooting and support routing, switching, and firewall technologies o Identity controls o Experience with VMWare vSphere/ESX administration and deployment o Experience with Meraki, Palo Alto, Aruba, Fortnite, Extreme, F5 networking equipment o Understanding or skills with using API’s o Ability to implement and troubleshoot SWDAN in Azure o Ability to implement and troubleshoot Cisco DNA Center o Ability to implement Cisco MDR Security Architecture o Content Security (Cloud Web Security (CWS) / Web Security Appliance (WSA) o Security engineering and support (Firewalls, FirePower, VPNs, Packet Capture, etc.) o Hardware appliance and Virtualized Security Modules (Sourcefire, Firepower) o Thorough knowledge of Azure environments. o Thorough knowledge of Cisco ACI o Thorough knowledge of VLAN’s, Spanning tree, VPC’s, VDC’s, OTV and FCoE o Thorough knowledge of IPV4 and IPV6   • Broad consulting background experience around Network/Security architecture. • Proficient use of all Microsoft Office applications, including Visio. Certifications One or more of following: • Cisco Certified Network Professional (CCNP) • Cisco Certified internetwork Expert – Route/Switch (CCIE R/S) • Palo Alto Network • Aruba Network Other Skills and Abilities • Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams. • Ability to consult with client in-depth to ascertain and define need or requirements for the scope of work required to obtain solution. • Self-starter with excellent organizational, administrative and interpersonal skills. • Outstanding time and prioritization management; multitasks to accommodate requests from multiple clients and internal requests. • Excellent problem solving, decision making, and analytical skills. • Ability to work after business hours and weekends as needed to meet customers deadlines, maintenance windows, and change management schedules. • Outstanding problem solving, decision making, and analytical skills. Ability to manage very complex projects. • Maintains excellent client relationships and high client satisfaction ratings . • Ability to travel nationally to meet with clients. • Participates proactively in own career development.   Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.     LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Solutions & Services
FLSA Classification
Exempt
Variable Pay
Bonus % of Base
Job ID
2021-14277
Location US-OH-Cleveland
    Summary   Provides professional services delivery as related to infrastructure consulting, design, implementation, configuration and knowledge transfer to Logicalis clients.    Essential Duties and Responsibilities - Performs implementations of overall solutions for clients, including development of solution designs, implementation plans and documentation. - Satisfies client technology services and solution requirements using best practices to: - Design - Plan - Implement - Validate and Test - Document - Provide Knowledge Transfer - Troubleshoot - Support - Works directly with client to gather requirements, design solutions, build proof of concepts and implementations solutions. - Delivers consultative-based knowledge transfer and documentation to Logicalis’ clients. - Works with RMO and PMO in scheduling and managing engagements. - Works with Logicalis’ clients to perform assessments, health checks, performance tests, and capacity planning. - Responsible for product evaluation, process improvement, and practice refinement activities on occasion. - Establishes relationships with clients by demonstrating strong listening skills. - Builds credibility and trust by delivering what has been promised within established timeframes. - Maintains focus on client satisfaction and expectation management. - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. - Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities                             This job has no supervisory responsibilities.   Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Education/Experience/Technical Requirements/Certifications                           Equivalent combination accepted.                      Education - Bachelor’s Degree in a related field.   Experience / Technical Requirements    - 3 years of technical experience, including design, implementation, and support of Cisco Unified Communications solutions, in the following: - Cisco Networking - Unified Communications - Instant messaging and presence - WebEx/WebEx Calling - Voice & Video conferencing - Enablement of mobile and remote workers (Collaboration Edge) - Unified voice messaging - Unified Contact Center - Cisco Unified Border Element - Legacy PBX Integration - Consulting background focused on Cisco solutions. - Proficient use of all Microsoft Office applications.      Certifications     One or more of following: - Cisco Certified Network Professional Enterprise (CCNP Enterprise) - Cisco Certified Network Professional Collaboration (CCNP Collaboration) - Cisco Certified Network Associate (CCNA)   Other Skills and Abilities - Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams. - Ability to consult with client to ascertain and define need or requirements for the scope of work required to obtain solution. - Self-starter with excellent organizational, administrative and interpersonal skills. - Excellent time and prioritization management; multitasks to accommodate requests from multiple clients and internal requests. - Excellent problem solving, decision making, and analytical skills. - Project management and reporting skills. - Maintains excellent client relationships and high client satisfaction ratings. - Ability to travel nationally to perform solution implementations. - Participates proactively in own career development. Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.       LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Solutions & Services
FLSA Classification
Exempt
Variable Pay
Bonus % of Base
Job ID
2021-14257
Location US-OH-Cleveland | US-OH-West Chester
  Summary   Provides comprehensive professional services delivery as related to infrastructure consulting, design, implementation, configuration and knowledge transfer to Logicalis clients.  Acts as technical resource and provides expertise and implementation guidance to clients.    Essential Duties and Responsibilities  - Performs implementations of overall solutions for clients, including development of solution designs, implementation plans and documentation.  - Develops Logicalis standards for scoping, documentation, and implementations.  - Provides guidance, assistance and recommendations to determine new technical services and solutions for client’s business.  - Develops Low Level Design (LLD) plans, reports, and/or documentation for given project.  - Satisfies client technology services and solution requirements using best practices to:  - Design - Plan - Implement - Validate and Test - Document - Provide Knowledge Transfer - Troubleshoot - Support - Works directly with client to gather requirements to design solutions, build proof of concepts and implementation solutions.  - Delivers consultative-based knowledge transfer and documentation to Logicalis’ clients.  - Works with Resource Management Office (RMO) and Project Management Office (PMO) and Engagement Manager (EM) in scheduling and managing engagements.  - Works with Logicalis’ clients to perform assessments, health checks, performance tests, and capacity planning.  - Responsible for product evaluation, process improvement, and practice refinement activities.  - Establishes trusted advisor relationships with clients by demonstrating strong listening skills.  - Builds credibility and trust by delivering what has been promised within established timeframes.  - Maintains focus on client satisfaction and expectation management.  - Works with peers in collaborative environment.  - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.  - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.  - Supports and conducts self in a manner consistent with customer service expectations.    Supervisory Responsibilities                              This job has no supervisory responsibilities.     Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     Education/Experience/Technical Requirements/Certifications      Equivalent combination accepted.                                     Education  - Bachelor’s Degree in a related field.    Experience / Technical Requirements   - 5 years of technical experience, including design, implementation, and support of wireless network solutions, in the following: - Cisco Wireless Controllers and Access Points - Meraki Wireless - Indoor and Outdoor Wireless MESH Networks - Cisco Prime Infrastructure (formerly NCS) - Cisco Mobility Services Engine (MSE) - All things 802.11/RF, such as wireless design, troubleshooting and certification using industry standard applications, including but not limited to Ekahau and AirMagnet - Cisco ISE - Cisco DNA - Cisco DNA Spaces - Point-to-point and point-to-multipoint bridging - Cisco WLC and Access Points - Cisco CMX - Aruba ClearPass and Aruba Central - Juniper/Mist - Mobile Device Management  - Consulting background focused on Wireless solutions.  - Strong technical writing skills to develop Low Level Design (LLD) plans, reports, and/or documentation.  - Proficient use of all Microsoft Office applications.       Certifications        One or more of following:  - Cisco Certified Network Associate - Wireless (CCNA Wireless) - Cisco Certified Network Professional - Wireless (CCNP Wireless) - Aruba - Juniper/Mist    Other Skills and Abilities - Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams.  - Ability to consult with client in-depth to ascertain and define need or requirements for the scope of work required to obtain solution.  - Self-starter with excellent organizational, administrative and interpersonal skills.  - Outstanding time and prioritization management; multitasks to accommodate requests from multiple clients and internal requests.  - Excellent problem solving, decision making, and analytical skills.  - Outstanding problem solving, decision making, and analytical skills. Ability to manage very complex projects.  - Maintains excellent client relationships and high client satisfaction ratings.  - Ability to travel nationally to meet with clients.  - Participates proactively in own career development.    Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.         LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Solutions & Services
FLSA Classification
Exempt
Variable Pay
Bonus % of Base
Job ID
2021-14309
Location US-AZ-Tempe
    Summary   Coordinates, monitors, and documents project activities in alignment with defined Scope of Work following Logicalis Project Management Office (PMO) standards and practices.     Essential Duties and Responsibilities  - Works with resource managers for assignment of engineers by skillset to projects; works directly with technical resources on coordination, scheduling, ownership and delivery of assigned tasks.  - Coordinates, monitors, and supports all aspects and components of low rigor projects as defined by PMO standards, including engagement, delivery, documentation and closeout.  - Initiates projects and kick-off, including: - Interacts directly with Account Executives and Solutions Architects for transition of projects. from Sales to Delivery team, and initial kick-off with client. - Gathers basic information about client and project. - Reviews requirements of the SOW with project team members. - Verifies billing terms and client approval for T&M engagements. - Engages and coordinates activities with Managed Services as warranted.  - Provides quality delivery and completion of projects per defined PMO and organizational standards and best practice, including: - Performs ongoing updates and completion to project specific documents per PMO defined standards; such as meeting minutes/status reports, schedules, project workbooks, Project Change Requests and Project Closure and Acceptance Documents. - Acts as primary point of contact for Client, Logicalis stakeholders, and project resources for project information, first-level issue management, and all project communications. - Maintains individual project collaboration workspaces and archives for active and completed projects. - Ensures scope of work defined within Statement of Work (SOW) is adhered to and delivered. - Manages to financial success of project by ensuring project budget compliance.  - Assists in driving ongoing improvements in project delivery through the following: - Participates in delivery, creation and maintenance of project templates. - Fosters open, collaborative and respectful environment for all engaged resources. - Communicates with all project stakeholders consistently and clearly. - Escalates issues for resolution as warranted.  - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.  - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.  - Supports and conducts self in a manner consistent with customer service expectations.    Supervisory Responsibilities   None.     Qualifications   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     Education/Experience/Technical Requirements/Certifications                                     Equivalent combination accepted.             Education   - Associates Degree in Project Management and/or Information Technology or in a related field.      Experience / Technical Requirements:   - 3 years’ professional or business experience with knowledge of project management practices.  - 2 years’ experience in information technology professional services delivery or consulting role. - Proficient use of all Microsoft Office applications.      May consider an equivalent combination of education and experience.      Certifications   - None    Other Skills and Abilities   - Possesses ability to deliver concise, polished, professional and accurate formal documentation and communications (i.e. meeting outcomes and project status, escalations) to PMO standards.  - Ability to recognize project improvement areas and makes recommendations for improvement.  - Interacts professionally and effectively across technical and business organizations and drive resolution to problems.    - Excellent time management skills; ability to manage multiple tasks to defined deadline within constrained timeline.  - Superior planning and organization skills; detail oriented with attention to accuracy.  - Flexibility and willingness to embrace change in high volume, fast paced environment.  - Ability to make reasonable decisions in flexible work environment and/or escalate as needed.  - Willingness and ability to work collaboratively across functional groups with all team members of Solutions organization and take ownership and responsibility for their work.    - Maintains high integrity with strong ethics and business values.    Physical Demands   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.     LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Solutions & Services
FLSA Classification
Exempt
Variable Pay
Bonus % of Base
Job ID
2021-14211
Location US-AZ-Tempe
  Summary   Responsible for planning and management of multiple projects through entire life cycle, executing within framework of approved Statement of Work (SOW) and PMO project delivery methodology resulting in predictable outcomes.  Leads Professional Services teams in design, planning, management, implementation, and delivery of technology solutions on time, within budget and providing exceptional customer service.  Primary activities include project management, internal and external communications, project cost management, and interfacing with client and internal technical project teams.  Essential Duties and Responsibilities   - Plans, schedules, and directs day-to-day activities of assigned engagements, records and communicates essential project activity and status information. - Directs, communicates, and exhibits exceptional leadership behaviors to manage effective delivery of services and processes.  - Conducts project planning, execution, controlling, and closing activities in accordance with Logicalis Project Management Methodology.  - Oversees any third-party vendors or partners’ deliverables to Logicalis in coordination with vendor PM.  - Ensures effective management throughout life of engagement as follows:   Process Management: Executes according to established policies and procedures for engagement; ensures time entry is performed per policy by delivery consultants; ensures resources assigned to engagement are available and performing work as assigned and planned; oversight of workflow management, appropriate use of tools and processes to support delivery of services, and in accordance with policies.   Scope Management: Ensures planning and execution of tasks, activities, and deliverables are consistent with requirements defined in SOW. Leads effort in Change Management and development of Project Change Request when new scope is introduced.   Project Budget Management: Ensures profitability targets are met or exceeded, all invoices are generated and submitted in timely manner, and monitors and communicates Earned Value throughout life of project.   Schedule Management: Creates and maintains master project plan; compares actual performance with planned performance, analyze variances, and takes corrective action as needed to maintain schedule adherence; tracks and communicates progress against milestones and quality gates.   Risk/Issue Management: Applies continuous risk management protocols (identifies and documents known risks) throughout engagement, applying appropriate mitigation strategies.   Communications Management:  Responsible for development of Communication Plan to define cadence and content for project meetings, status reporting, escalation management, etc., for customers, stakeholders, and project team.                       Quality Management: Ensures deliverables are substantiated, validated, and provided to customer per terms of SOW and customer is satisfied with services provided.   - Demonstrates understanding of project management methodologies, practices, tools, and techniques; effective leadership, and applies appropriate collaboration skills while working in matrixed environment. - Documents and shares lessons learned to support continuous process improvement. - Maintains knowledge of relevant technologies and Logicalis Service Portfolio; able to understand common industry terminology in support of projects assigned. - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. - Supports and conducts self in a manner consistent with customer service expectations.   Supervisory Responsibilities   This job has no supervisory responsibilities.     Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     Education/Experience/Technical Requirements/Certifications   Equivalent combination accepted.                                              Education - Associates Degree      Experience / Technical Requirements: - 3 years of project management experience, managing multiple Structured Cabling, Physical Security, AV projects at one time for multiple external customers, managing teams of 1 to 10+ resources, familiarity with E-Rate. - Waterfall methodology experience with project management qualifications. - Formal Project Management training. - Proficient use of all Microsoft Office applications including Microsoft Project, and experience working within Project or Project Portfolio or Workforce Management systems.       Certifications  - CAPM, ITIL, CSM and/or technical certifications.     Other Skills and Abilities   - Ability to manage multiple projects concurrently and balance resources needs across multiple engagements.     - Excellent technical/business communication skills.   - Requires strong technical writing and customer interaction skills.    - Ability to have business level conversation with customers and assist them in deploying solutions to meet business requirements.     .Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.  
Business Unit
Solutions & Services
FLSA Classification
Exempt
Variable Pay
Bonus % of Base
Job ID
2021-14140
Location US-OH-Cleveland
    Summary   Builds long-term relationships with clients; works with clients on tasks defined by Account Executive (AE) and/or Director, Area Sales (ASD); acts as all-round business consultant to identify how client can make their business more profitable.   Essential Duties and Responsibilities - Supports AEs in maintaining and developing relationships with existing clients. - Visits potential clients for new business at direction of AEs. - Makes accurate and rapid cost calculations. - Works with support teams to learn process of coordinating delivery of client quotations. - Negotiates terms of agreement and closes sales. - Gathers market and client information. - Provides feedback on future buying trends. - Negotiates variations in price, delivery and specifications internally under guidance of lead AE. - Advises on forthcoming product developments and discusses special promotions. - Communicates with Sales Support Representatives and Order Managemnt Coordinators to check on progress of existing orders. - Submits sale and order information through Sales Support’s internal ordering process. - Works with AEs to create strategic account plans. - Updates CRM under direction of AEs. - Arranges and schedules sales calls. - Follows up after sales calls and documents next steps under coaching of AE. - Completes sales onboarding process. - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. - Supports and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities                       This job has no supervisory responsibilities.   Qualifications   To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Education/Experience/Technical Requirements/Certifications   Equivalent combination accepted.              Education: - Bachelor’s degree in computer science, business, management disciplines, or related field.    Experience / Technical Requirements: - 1 year experience in working with technology solutions, product and services, that meet client’s business needs. - Exposure to essential business skills. - Proficient use of Microsoft Office applications, CRM and other sales tools. May consider an equivalent combination of education and experience.      Certifications - None. Other Skills and Abilities - Excellent communication skills – oral and written presentation abilities. - Strong client interaction skills.  - Possess high degree of self-motivation and drive. - Self-starter with excellent organizational, administrative and interpersonal skills. - Works well with team members and cross-departmentally. - Capacity to flourish in competitive environment. - Resilient with ability to cope with rejection. - Leads with confident and determined approach. Physical Demands   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.     LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Sales
FLSA Classification
Exempt
Variable Pay
Commission Plan
Job ID
2021-14297
Location US-AZ-Tempe | US-CA-Corona
  Summary   Part of integrated team of resources supporting Account Executives (AEs) on national basis. Assists with general sales support functions, special pricing requests and manufacturer’s deal registration requests.         Essential Duties and Responsibilities   - Creates sales transactions, quotes to orders, and purchase orders to vendors, in Logicalis order processing system.       - Gathers configuration, pricing, and proposal related materials as they relate to specific sales opportunities.  - Creates customer-ready quotations from worksheets provided by Solution Architects and occasionally vendor/partners to be sent directly to customer or to AEs for delivery to customer.  - Understands vendor/supplier fulfillment requirements to ensure Logicalis compliance; submits required documentation as necessary.  - Works with vendors and AEs to complete documentation required for vendor pricing programs.  - Tracks special pricing and updates AEs with expiration and obsolescence dates.  - Assists with placement of orders with Logicalis Order Management.  - Resolves issues of customer satisfaction / concerns that may include: short shipments, back orders, etc. with vendor, using minimal supervision or assistance.  - Initiates resolution process for any issues related to replacements, new parts or changes in purchase orders to Order Management.  - Maintains all necessary documents required to submit a clean order to Order Management for processing.  - Understands International quoting process.  - Assists Marketing Department with various off-site events when necessary.  - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.  - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.  - Supports and conducts self in a manner consistent with customer service expectations.    Supervisory Responsibilities                              This job has no supervisory responsibilities.     Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     Education/Experience/Technical Requirements/Certifications   Equivalent combination accepted.     Education:  - Associate’s Degree in a related field.     Experience / Technical Requirements  - 3 years in a related area. - Experience using a CRM package. - Proficient use of all Microsoft Office applications.    Certifications  - None    Other Skills and Abilities  - Excellent communication skills – oral and written presentation abilities.                    - Ability to multi-task and work in a fast-paced environment.  - Ability to successfully work as a team and independently.  - Detail oriented.    Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.       LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program  
Business Unit
Operations
FLSA Classification
Exempt
Variable Pay
N/A
Job ID
2021-14231
Location US-OH-Cleveland | US-MI-Bloomfield Hills | US-IL-Downers Grove | US-PA-Pittsburgh | US-Work from Home
  Summary   Part of integrated team of resources supporting Account Executives (AEs) on national basis. Assists with general sales support functions, special pricing requests and manufacturer’s deal registration requests.         Essential Duties and Responsibilities   - Creates sales transactions, quotes to orders, and purchase orders to vendors, in Logicalis order processing system.       - Gathers configuration, pricing, and proposal related materials as they relate to specific sales opportunities.  - Creates customer-ready quotations from worksheets provided by Solution Architects and occasionally vendor/partners to be sent directly to customer or to AEs for delivery to customer.  - Understands vendor/supplier fulfillment requirements to ensure Logicalis compliance; submits required documentation as necessary.  - Works with vendors and AEs to complete documentation required for vendor pricing programs.  - Tracks special pricing and updates AEs with expiration and obsolescence dates.  - Assists with placement of orders with Logicalis Order Management.  - Resolves issues of customer satisfaction / concerns that may include: short shipments, back orders, etc. with vendor, using minimal supervision or assistance.  - Initiates resolution process for any issues related to replacements, new parts or changes in purchase orders to Order Management.  - Maintains all necessary documents required to submit a clean order to Order Management for processing.  - Understands International quoting process.  - Assists Marketing Department with various off-site events when necessary.  - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.  - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.  - Supports and conducts self in a manner consistent with customer service expectations.    Supervisory Responsibilities                              This job has no supervisory responsibilities.     Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     Education/Experience/Technical Requirements/Certifications   Equivalent combination accepted.     Education:  - Associate’s Degree in a related field.     Experience / Technical Requirements  - 3 years in a related area. - Experience using a CRM package. - Proficient use of all Microsoft Office applications.    Certifications  - None    Other Skills and Abilities  - Excellent communication skills – oral and written presentation abilities.                    - Ability to multi-task and work in a fast-paced environment.  - Ability to successfully work as a team and independently.  - Detail oriented.    Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.       LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program  
Business Unit
Operations
FLSA Classification
Exempt
Variable Pay
N/A
Job ID
2021-14259
Location US-Work from Home
  Summary  Creates client intimacy via consultative sales and solution-focused approach while developing collaborative relationships with both Logicalis’ Sales and Solutions & Services organizations.  Understands client’s foundational core business; with a focus on defining Azure Platform as a Service (PaaS) technology solutions and services to solve identified client initiatives and requirements. Develops and leads technology initiatives and requirements through workshops and/or assessments. Develops and refines repeatable methodologies that are client deliverables driven.  Essential Duties and Responsibilities • Develops multi-discipline technology-focused strategies and solution roadmaps to execute Azure PaaS solutions for clients to help solve business needs and/or requirements. • Supports complex, consultative sales process including solution definition, proposal development, oral presentations and contract/pricing review for rapidly evolving Azure PaaS service offerings. • Assists in guiding organizations through business, information, process, and technology changes necessary to execute their strategies. • Engages as advisor to client around Azure PaaS solutions and earns their respect; performs in technology leadership role due to breadth of knowledge in Azure PaaS offerings. • Provides expertise on aligning current trends in Azure PaaS technology marketplace, Logicalis services for market, and services of our partners as they relate to client initiatives and requirements. • Understands many disciplines including application architecture, middleware platforms, ITSM, resiliency and DR, databases, virtualization, servers, storage, infrastructure as code, and Azure cloud computing, along with understanding of technology and industry trends. • Collaborates with sales teams in building account strategy plans used to drive specific initiatives; provides Azure solution thought leadership and design guidance to cross-discipline teams. • Provides direction to various departments in client’s organization on how to utilize IT to achieve and exceed business goals. • Leads pre-sales and delivery teams to accomplish client’s goals and objectives; acts as Azure PaaS technical point of contact. • Aligns and incorporates client’s needs with IT; involves fusing together functional needs of business with IT systems. • Recommends future technologies that will improve client’s business through IT efficiency. • Meets with various client levels: IT administration, IT Directors, CIO and other corporate stakeholders tangential to IT; works with IT experts in client’s organization. • Creates awareness of uncovered opportunities outside of Account Executive’s particular specialty.  • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. • Supports and conducts self in a manner consistent with customer service expectations.  Supervisory Responsibilities             This job has no supervisory responsibilities.  Qualifications  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Education/Experience//Technical Requirements/Certifications  Equivalent combination accepted.             Education: • Bachelor’s Degree in related field.    Experience / Technical Requirements • 10 years’ pre-sales experience in IT marketplace with consulting experience leading complex solutions and projects. • 10 years’ integration and delivery experience in IT marketplace with multi-discipline experience in complex project deliverables.  • Demonstrated experience in operating and delivering in Enterprise IT lifecycle, to include: o System Security and Auditing o Data Processing and Analytics o Technologies Transition o IT Service Management Fundamentals • Experience in IT architecture design and implementation to maximize support of data processing solutions around:o Database design and administration (MSFT SQL, MySQL, Oracle RDBMS, IBM DB2, Redis Cache, NoSql)o Building Azure PaaS compatible serviceso Proven ability to “Refactor” applications to consume Azure PaaS services                                                                                                                      • Demonstrated experience building and managing IT solutions and integrating Azure PaaS cloud technologies.  • Demonstrated experience in migrating existing application portfolios to Azure PaaS solutions. • Core discipline experience in application or data arena, such as Database design and administration, Azure App Services-Web Apps, Azure App Services- Mobile Apps, Azure App Service-Logic Apps, Azure Functions, Azure WebJobs, and API services.  • Experience with Azure service bus, Media Services and Content Delivery Network. • Understanding of geographic load balancing and traffic management. • Knowledge of and experience in creating serverless applications. • Knowledge of and experience in creating and managing containers in Azure cloud (Docker or Kubernetes) • Comprehensive knowledge of hardware, software, application-types, and systems engineering. • Knowledge of IT governance and operations and financial modeling as it pertains to IT investment, budget cycles, and OpEx/CapEx consumption of IT. • Proficient use of all Microsoft Office applications.   May consider an equivalent combination of education and experience.   Certifications   One or more of the following: • Certifications across various industries and platforms• Microsoft Certified: Azure Solution Architect Expert• Microsoft Certified: Azure DevOps Engineer Expert• AWS equivalent certifications • TerraData, Cloudera, MarkLogic, or other Data Warehousing technologies certifications  Other Skills and Abilities   • Ability to explain complex technical issues in a way that non-technical people will understand; ability to provide understanding of how proposed solution will solve client’s business needs, requirements and problems. • Demonstrated experience building new and evolving existing large-scale data warehouse and data analytics solutions, that meet compliance, availability and recovery requirements. • Ability to lead technical process with clients as well as within Logicalis. • Ability to work and lead cross departmental resources to accomplish client’s objective. • Ability to have business level conversation with IT technical customers and C-level executives alike and assist them in deploying solutions to meet business requirements.      Physical Demands   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.     LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Solutions & Services
FLSA Classification
Exempt
Variable Pay
Bonus % of Base
Job ID
2021-14293
Location US-CA-Corona
    Summary Provides comprehensive professional services delivery as related to infrastructure consulting, design, implementation, configuration and knowledge transfer to Logicalis clients. Performs as technical lead and provides subject matter expertise (SME) and implementation guidance to client and within Logicalis. Essential Duties and Responsibilities • Performs implementations of overall solutions for clients, including development of solution designs, implementation plans and documentation.   • Develops Logicalis standards for scoping, documentation, and implementations.   •Provides guidance, assistance and recommendations to determine new technical services and solutions for client’s business as SME.   • Leads project teams to deliver successful implementations. • Performs expert integration and customized consulting services; acts as escalation point for internal team. • Develops Low Level Design (LLD) plans, reports, and/or documentation for given project using excellent technical writing skills. • Satisfies client technology services and solution requirements using best practices to: o Design o Plan o Implement o Validate and Test o Document o Provide Knowledge Transfer o Troubleshoot o Support • Works directly with client to gather requirements to design solutions, build proof of concepts and implementation solutions. • Delivers consultative-based knowledge transfer and documentation to Logicalis’ clients. • Works with Resource Management Office (RMO) and Project Management Office (PMO) and Engagement Manager (EM) in scheduling and managing engagements. • Works with Logicalis’ clients to perform assessments, health checks, performance tests, and capacity planning. • Responsible for product evaluation, process improvement, and practice refinement activities. • Establishes trusted advisor relationships with clients by demonstrating strong listening skills. • Builds credibility and trust by delivering what has been promised within established timeframes. • Maintains focus on client satisfaction and expectation management. • Working with peers in a collaborative environment. • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. • Supports and conducts self in a manner consistent with customer service expectations.   Supervisory Responsibilities This job has no supervisory responsibilities. Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Education/Experience/Technical Requirements/Certifications Equivalent combination accepted.   Education • Bachelor’s Degree in a related field. Experience / Technical Requirements • Extensive knowledge of industry standard network and security technologies (Firewalls, IDS/IPS, VPNs, Packet Capture, network assessments, router/switch rack and stack and cabling, network configurations and etc.). • 8 years of network technical experience, including design, implementation, and support of network and security solutions, in the following: o Ability to implement and troubleshoot Cisco security devices (ASA, FTD, IDS/IPS) o Ability to implement and troubleshoot Cisco Routers (ISR/ASR) and Access/Distribution Switches (Catalyst) and Core Switching including Cisco Nexus Product line o Understanding of Security Policy management (ISE, ClearPass)   o Knowledge of following technologies: VRF, VSS, IPsec VPNs, STP, Dynamic Routing Protocols such as EIGRP, OSPF, and BGP o PKI architecture and systems support o Ability to use Log auditing and correlation tools o Knowledge of multi-factor authentication (DUO) o Ability to perform network assessments and health checks o Troubleshoot and support routing, switching, and firewall technologies o Identity controls o Experience with VMWare vSphere/ESX administration and deployment o Experience with Meraki, Palo Alto, Aruba, Fortnite, Extreme, F5 networking equipment o Understanding or skills with using APIs o Strong knowledge in implementation and troubleshooting SWDAN o Strong knowledge in implementation and troubleshooting of Cisco DNA Center o Strong knowledge of Cisco ACI o Ability to implement Cisco MDR Security Architecture o Content Security (Cloud Web Security (CWS) / Web Security Appliance (WSA) o Security engineering and support (Firewalls, FirePower, VPNs, Packet Capture, etc.) o Hardware appliance and Virtualized Security Modules (Sourcefire, Firepower) o Thorough knowledge of Azure environments o Thorough knowledge of VLAN’s, Spanning tree, VPC’s, VDC’s, OTV and FCoE o Thorough knowledge of IPV4 and IPV6 • Broad consulting background experience around Network/Security architecture with ability to articulate conversations with internal and external clients. • Proficient use of all Microsoft Office applications, including Visio.   Certifications One or more of following: • Cisco Certified Network Professional (CCNP) • Cisco Certified internetwork Expert – Route/Switch (CCIE R/S) • Palo Alto Network • Aruba Network   Other Skills and Abilities • Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams. • Ability to consult with client in-depth to ascertain and define need or requirements for the scope of work required to obtain solution. • Self-starter with excellent organizational, administrative and interpersonal skills. • Outstanding time and prioritization management; multitasks to accommodate requests from multiple clients and internal requests. • Outstanding problem solving, decision making, and analytical skills. Ability to manage very complex projects. • Maintains excellent client relationships and high client satisfaction ratings. • Ability to travel nationally to meet with clients. • Participates proactively in own career development.   Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws     LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Solutions & Services
FLSA Classification
Exempt
Variable Pay
Bonus % of Base
Job ID
2021-14278
Location US-Work from Home | US-AZ-Tempe | US-CA-Corona
      Summary   Provides comprehensive pre-sales and professional services delivery as related to infrastructure consulting, design, implementation, configuratin and knowledge transfer to Logicalis clients.  Acts as technical lead and provides subject matter expertise and implementation guidance to clients.   Essential Duties and Responsibilities - Performs implementations of overall solutions for customers, including development of solution designs, implementation plans and documentation. - Develops Logicalis standards for scoping, documentation, and implementations. - Provides, as subject matter expert, guidance, assistance and recommendations to determine new technical services and solutions for client’s business. - Leads project teams to deliver successful implementations. - Performs expert integration and customized consulting services. - Satisfies client technology services and solution requirements using best practices to: - Design - Plan - Implement - Validate and Test - Document - Provide Knowledge Transfer - Troubleshoot - Support - Works directly with client to gather requirements, design solutions, build proof of concepts and implementations solutions. - Delivers consultative-based knowledge transfer and documentation to Logicalis’ clients. - Works with RMO and PMO in scheduling and managing engagements. - Works with Logicalis’ clients to perform assessments, health checks, performance tests, and capacity planning. - Responsible for product evaluation, process improvement, and practice refinement activities. - Establishes relationships with clients by demonstrating strong listening skills. - Builds credibility and trust by delivering what has been promised within established timeframes. - Maintains focus on client satisfaction and expectation management. - Mentors and trains team members on working in collaborative environment. - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. - Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities                              This job has no supervisory responsibilities.   Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Education/Experience/Technical Requirements/Certifications   Equivalent combination accepted.                                           Education - Bachelor’s Degree in a related field.    Experience / Technical Requirements   - 8 years of technical experience, including design, implementation, and support of wireless network solutions, in the following: - Cisco Wireless Controllers and Access Points - Meraki Wireless - Wireless Mesh Networks - Cisco Prime Infrastrcture (formerly NCS) - Cisco Mobility Services Engine (MSE) - Wireless Site Survey’s using Fluke Airmagnet - Cisco ISE - Cisco CMX - Mobile Device Management - Consulting background focused on Cisco solutions - Proficient use of all Microsoft Office applications      Certifications          One or more of following: - Cisco Certified Network Professional – Wireless (CCNP Wireless) - Cisco Certified Internetwork Expert – Route/Switch (CCIE R/S) - Cisco Certified Internetwork Expert – Wireless (CCIE Wireless) Other Skills and Abilities - Excellent written and verbal skills; confidently and professionally interacts with external clients and internal teams. - Ability to consult with client in-depth to ascertain and define need or requirements for the scope of work required to obtain solution. - Self-starter with excellent organizational, administrative and interpersonal skills. - Outstanding time and prioritization management; multitasks to accommodate requests from multiple clients and internal requests. - Excellent problem solving, decision making, and analytical skills. - Outstanding problem solving, decision making, and analytical skills. Ability to manage very complex projects. - Maintains excellent client relationships and high client satisfaction ratings. - Ability to travel nationally to meet with clients. - Participates proactively in own career development. Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.     LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Sales
FLSA Classification
Exempt
Variable Pay
Bonus % of Base
Job ID
2021-14306
Location US-Work from Home | US-MI-Bloomfield Hills | US-OH-Cleveland | US-IL-Downers Grove | US-OH-West Chester | US-MN-Minneapolis | US-WI-De Pere | US-IN-Indianapolis
  Summary   Provides pre-sales technical engineering support to Account Executives and clients as integral part of sales process. Focuses on architecting and designing technical solutions for mid-size and enterprise accounts. Works closely with clients to determine how Logicalis solutions can best serve their needs and requirements including both on-premise and Logicalis Enterprise Cloud solutions, Managed Services, and Professional Services.  Conducts in-depth assessments and functions as subject matter expert to design complex client solutions focused on IBM i operating system.   For select customers when appropriate, provides and/or directs comprehensive professional services delivery as related to infrastructure consulting, design, implementation, configuration and knowledge transfer to Logicalis clients. Designs, analyzes and implements variety of  infrastructure and software with focus on IBM Power Systems and the IBM i Operating System. Acts as technical lead and provides subject matter expertise and implementation guidance to clients.     Essential Duties and Responsibilities  - Engages in opportunities as subject matter expert for IBM i solutions to design and scope complex solutions and components of Logicalis services driving the sales process with focus on solution design phase.  - Conducts in-depth assessments, studies, and/or surveys to obtain data; analyzes data to advise and recommend multi-faceted solutions. Develops knowledge of client’s environment to facilitate integration recommendations.  - Participates in client pre-sales calls; assists Account Executives to develop client proposals.  - Qualifies, from technical perspective, new business opportunities or requirements within existing and prospective clients to ensure alignment with target markets, portfolio, and delivery and lifecycle services capabilities.  - Prepares Statements of Work (SOWs) for Logicalis services for complex solutions and assists with the development and refinement of IBM i related Work Breakdown Structures. Follows and enhances Logicalis standards for scoping, documentation, and implementations.  - Broadens engagements with enterprise clients by promoting, defining, and positioning Logicalis services from entire portfolio as appropriate to client requirements.  - Works with Sales and Project Management to define roadmaps and milestones for Project and Delivery teams.  - Provides technical direction to Sales Engineers and Solution Architects required to resolve complex issues which ensure on-time delivery of client solutions.  - Provides consulting to Sales Engineers, Solution Architects and Service Delivery team members to ensure successful implementation of solutions.  - Communicates complex technical concepts to nontechnical audiences in proposals and in-person presentations. Provides consulting advice to client senior leadership, especially IT leadership.  - Provides product and/or solution training for Logicalis Sales teams and clients. Mentors Logicalis team members.  - Works on several different complex client projects concurrently.  - Keeps abreast of latest solutions and services Logicalis offers.  - Establishes deep relationships with clients by demonstrating excellent listening skills. Builds credibility and trust by delivering what has been promised within established timeframes.  - For select client engagements, performs implementations of overall solutions for clients, including development of solution designs, implementation plans and documentation.  - Leads project teams, when applicable, to deliver successful implementations.  - Performs expert integration and customized consulting services.  - Satisfies client technology services and solution requirements using best practices to Design, Plan, Implement, Validate and Test, Document, Provide Knowledge Transfer, Troubleshoot, and Support.  - Works with Resource Management Office and Project Management Office in scheduling and managing engagements.  - Maintains focus on client satisfaction and expectation management.  - Participates in regional and national events and regional team meetings.  - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.  - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.  - Supports and conducts self in a manner consistent with customer service expectations.    Supervisory Responsibilities                              This job has no supervisory responsibilities.      Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Education/Experience/Technical Requirements/Certifications   Equivalent combination accepted.                                                 Education - Bachelor’s Degree in IT, Business or related field.    Experience / Technical Requirements   - 5-10 years of experience with IBM Power Systems servers, IBM i Operating System, Virtual I/O Servers, and External Storage; including design validation, migrations, and support.  Proficient in the following:  - IBM Power Systems Servers including experience with the design, configuration, and installation of server, storage, network, and fiber connectivity. - IBM i Operating System experience including design, configuration, license transfers, server administration and operations, current V7R4 back to V5R4. - IBM i Operating System, PTF, CUME upgrade experience. - Virtual I/O Server (VIOS) design, configuration, installation, and support experience. - IBM Flash System Storage design, configuration experience for IBM i external storage. - BRMS administration and operations including experience with Skip the Release Migration for operating system upgrades and server migrations. - IBM Physical Tape Library design, configuration, installation, and support experience. - Virtual Tape Library experience – Dell EMC Power Protect DD VTL (aka Data Domain) experience. - IBM i Alerting experience - HelpSystems Robot Console, Network, and Alert as well as ABSMessage and others. - High Availability and replication solution experience – Quick-EDD.  Experience with PowerHA, MIMIX, iTera. - Experience with IBM’s Full System Flashcopy (FSFC) experience with IBM Flash System Storage and BRMS.  - Cross platform integration experience – IBM i LPARs with non-IBM i environments.  - Consulting experience focused on best practices for IBM Power Systems, IBM i Operating System, BRMS Backup and Retention strategies for data protection, Healthchecks, IBM i Security, Upgrade and Migration strategies.  - Proficient use of all Microsoft Office applications.      Certifications        One or more of following:  - Power Systems Competency Badges – IBM i related. - Coursework related to IBM i System Administration: Security, Logical Partitioning and Virtualization, IBM i Storage Management, System Administration.   Other Skills and Abilities  - Ability to demonstrate outstanding written and verbal skills and to interact with external clients and internal teams confidently/professionally.  - Demonstrates outstanding communication and documentation skills.  - Outstanding time and prioritization management; ability to manage complex projects; multitasks to accommodate requests from multiple clients and Logicalis Account Executives.  - Outstanding problem solving, decision making, and analytical skills. - Possesses combination of advanced technical aptitude and consultative capabilities with sales and business focus.  - Ability to interact effectively with senior business leaders and C-level executives.  - Ability to communicate and lead client discussions and meetings at technical level.  - Strong knowledge of competitive products with ability to position strengths and weaknesses in discussions with client.  - Ability to understand requirements clients and translate to appropriate designs.  - Ability to communicate complex technical concepts in clear and easy-to-follow manner.  - Ability to act quickly in changing environments.  - Ability to consult with client in-depth to ascertain and define need or requirements for the scope of work required to obtain solution.  - Self-starter with excellent organizational, administrative and interpersonal skills.  - Maintains excellent client relationships and high client satisfaction ratings.  - Ability to travel nationally to meet with clients and to deliver Professional Services engagements.  - Participates proactively in own career development.    Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.     LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program    
Business Unit
Solutions & Services
FLSA Classification
Exempt
Variable Pay
Bonus
Job ID
2021-14220
Location US-OH-West Chester | US-Work from Home | US-AZ-Tempe | US-MI-Bloomfield Hills
  Summary Supports customers’ server and network environments as member of Logicalis’ 24x7x365 operations team, headquartered in West Chester, Ohio. Responsible for support, incident management, problem management and change management for devices and resources monitored by Logicalis Managed Services including Windows / Unix / Linux servers, System i devices, network devices and applications as well as other supported configuration items for internal and client systems.  Provides guidance as technical and process subject-matter-expert (SME) for Managed Services’ System Administrators (Tier 2).  Essential Duties and Responsibilities • Performs break/fix troubleshooting, server/software updates and feature enhancements to Windows, Linux and Unix servers, Cisco networking devices and general IT infrastructure. • Responds and solves customer issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs). • Develops, conducts, and assesses all cross-training needs for Managed Services System Administrators (Tier 2). • Creates and maintains technical and process documentation for troubleshooting purposes. • Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each customer when working to resolve customer requests or outages. • Maintains current knowledge of core service offerings and SLAs.  Understands all Logicalis service offerings to better support customer as well as expanding any service offering to current customers. • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. • Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities            This job has no supervisory responsibilities. Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Education/Experience/Technical Requirements/Certifications Equivalent combination accepted.    Education: • Associate Degree in a related field.   Experience / Technical Requirements   • 5 years of experience in multiple technologies, including any of the following:  o Window Server administration: Exchange, Active Directory; 2000 & 2003, Server 2012 and 2016 o Linux server administrationo Any type of clustering: Citrix, VMware, Symantec Enterprise AV solutionso Veeam and NetBackupo Network technologies: Cisco, switch/route, ASA, IPT, UCCXo IBM Technologies - AIX or Series I (iSeries or AS400) • Experience working in ITIL-based incident tracking system (Service-Now, CA Service Desk). • Understanding of network and server monitoring tools and technologies. • Proficient use of all Microsoft Office applications.                      Certifications • Microsoft Certified Professional (MCP)• Microsoft Certified IT Professional (MCITP)• Red Hat Certified System Administrator (RHCSA)• Linux Certified Administrator (LCA)• Cisco Certified Network Associate (CCNA)• CompTIA A+ / CompTIA Network+  Other Skills and Abilities    • Ability to execute tasks, projects, and troubleshooting with minimal supervision and with a sense of urgency.  • Detail-oriented with the ability to multitask and prioritize to meet critical SLA deadlines. • Excellent customer service and interaction skills. • Outstanding verbal, written, and technical/business communication skills.  • Must be able to accommodate requests from multiple customers and Logicalis Account Executives and respond in a timely fashion.   Physical Demands  The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.    LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Solutions & Services
FLSA Classification
Exempt
Variable Pay
N/A
Job ID
2021-14236
Location US-OH-West Chester | US-MI-Bloomfield Hills | US-AZ-Tempe | US-Work from Home
  Summary Supports customers’ server and network environments as member of Logicalis’ 24x7x365 operations team, headquartered in West Chester, Ohio. Responsible for support, incident management, problem management and change management for devices and resources monitored by Logicalis Managed Services including Windows / Unix / Linux servers, System i devices, network devices and applications as well as other supported configuration items for internal and client systems.  Provides guidance as technical and process subject-matter-expert (SME) for Managed Services’ System Administrators (Tier 2).  Essential Duties and Responsibilities • Performs break/fix troubleshooting, server/software updates and feature enhancements to Windows, Linux and Unix servers, Cisco networking devices and general IT infrastructure. • Responds and solves customer issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs). • Develops, conducts, and assesses all cross-training needs for Managed Services System Administrators (Tier 2). • Creates and maintains technical and process documentation for troubleshooting purposes. • Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each customer when working to resolve customer requests or outages. • Maintains current knowledge of core service offerings and SLAs.  Understands all Logicalis service offerings to better support customer as well as expanding any service offering to current customers. • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. • Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities            This job has no supervisory responsibilities. Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Education/Experience/Technical Requirements/Certifications Equivalent combination accepted.    Education: • Associate Degree in a related field.   Experience / Technical Requirements   • 5 years of experience in multiple technologies, including any of the following:  o Window Server administration: Exchange, Active Directory; 2000 & 2003, Server 2012 and 2016 o Linux server administrationo Any type of clustering: Citrix, VMware, Symantec Enterprise AV solutionso Veeam and NetBackupo Network technologies: Cisco, switch/route, ASA, IPT, UCCXo IBM Technologies - AIX or Series I (iSeries or AS400) • Experience working in ITIL-based incident tracking system (Service-Now, CA Service Desk). • Understanding of network and server monitoring tools and technologies. • Proficient use of all Microsoft Office applications.                      Certifications • Microsoft Certified Professional (MCP)• Microsoft Certified IT Professional (MCITP)• Red Hat Certified System Administrator (RHCSA)• Linux Certified Administrator (LCA)• Cisco Certified Network Associate (CCNA)• CompTIA A+ / CompTIA Network+  Other Skills and Abilities    • Ability to execute tasks, projects, and troubleshooting with minimal supervision and with a sense of urgency.  • Detail-oriented with the ability to multitask and prioritize to meet critical SLA deadlines. • Excellent customer service and interaction skills. • Outstanding verbal, written, and technical/business communication skills.  • Must be able to accommodate requests from multiple customers and Logicalis Account Executives and respond in a timely fashion.   Physical Demands  The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.    LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Solutions & Services
FLSA Classification
Exempt
Variable Pay
N/A
Job ID
2021-14311
Location US-OH-West Chester | US-MI-Bloomfield Hills | US-AZ-Tempe | US-Work from Home
  Summary Supports customers’ server and network environments as member of Logicalis’ 24x7x365 operations team, headquartered in West Chester, Ohio. Responsible for support, incident management, problem management and change management for devices and resources monitored by Logicalis Managed Services including Windows / Unix / Linux servers, System i devices, network devices and applications as well as other supported configuration items for internal and client systems.  Provides guidance as technical and process subject-matter-expert (SME) for Managed Services’ System Administrators (Tier 2).  Essential Duties and Responsibilities • Performs break/fix troubleshooting, server/software updates and feature enhancements to Windows, Linux and Unix servers, Cisco networking devices and general IT infrastructure. • Responds and solves customer issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs). • Develops, conducts, and assesses all cross-training needs for Managed Services System Administrators (Tier 2). • Creates and maintains technical and process documentation for troubleshooting purposes. • Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each customer when working to resolve customer requests or outages. • Maintains current knowledge of core service offerings and SLAs.  Understands all Logicalis service offerings to better support customer as well as expanding any service offering to current customers. • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. • Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities            This job has no supervisory responsibilities. Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Education/Experience/Technical Requirements/Certifications Equivalent combination accepted.    Education: • Associate Degree in a related field.   Experience / Technical Requirements   • 5 years of experience in multiple technologies, including any of the following:  o Window Server administration: Exchange, Active Directory; 2000 & 2003, Server 2012 and 2016 o Linux server administrationo Any type of clustering: Citrix, VMware, Symantec Enterprise AV solutionso Veeam and NetBackupo Network technologies: Cisco, switch/route, ASA, IPT, UCCXo IBM Technologies - AIX or Series I (iSeries or AS400) • Experience working in ITIL-based incident tracking system (Service-Now, CA Service Desk). • Understanding of network and server monitoring tools and technologies. • Proficient use of all Microsoft Office applications.                      Certifications • Microsoft Certified Professional (MCP)• Microsoft Certified IT Professional (MCITP)• Red Hat Certified System Administrator (RHCSA)• Linux Certified Administrator (LCA)• Cisco Certified Network Associate (CCNA)• CompTIA A+ / CompTIA Network+  Other Skills and Abilities    • Ability to execute tasks, projects, and troubleshooting with minimal supervision and with a sense of urgency.  • Detail-oriented with the ability to multitask and prioritize to meet critical SLA deadlines. • Excellent customer service and interaction skills. • Outstanding verbal, written, and technical/business communication skills.  • Must be able to accommodate requests from multiple customers and Logicalis Account Executives and respond in a timely fashion.   Physical Demands  The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.    LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Solutions & Services
FLSA Classification
Exempt
Variable Pay
N/A
Job ID
2021-14235
Location US-MI-Bloomfield Hills | US-OH-Cleveland | US-IL-Downers Grove | US-PA-Pittsburgh | US-AZ-Tempe | US-OH-West Chester | US-Work from Home
  Summary   Provides execution and support of Microsoft cloud infrastructure, automation, and security. Develops operational and technical cloud protocols to satisfy Logicalis and client requirements. Identifies opportunities to automate public cloud platforms and ensures Managed Services technical security via existing infrastructure processes and standards.    Essential Duties and Responsibilities - Commits to best practice cloud design, automation, and operations.  - Completes process and architecture design in support of efficient cloud operations.  - Drafts documentation in support of configurations, standards, operations, and training. - Maintains knowledge of new and evolving Azure technologies and features to aid in delivery of services.  - Implements tooling, processes, and protocols necessary to deliver Infrastructure as a Service (IaaS) and Platform as a Service (PaaS) on Azure cloud.  - Works with client developers to deliver new applications utilizing Agile Software Development, testing, integration, deployment, and operation.  - Creates PowerShell, Terraform scripts to automate cloud infrastructure and application deployments.  - Develops deployment checklists to operationalize cloud systems; automating checks where possible.  - Reviews risk profile of new vulnerabilities related to cloud services and executes remediation protocols.  - Defines operational monitoring requirements within cloud environment.  - Supports collection of artifacts for audit and compliance under direction of Logicalis Compliance lead.  - Supports workloads running in Azure cloud.  - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.  - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.  - Supports and conducts self in a manner consistent with customer service expectations.    Supervisory Responsibilities                              This job has no supervisory responsibilities.     Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     Education/Experience/Technical Requirements/Certifications      Equivalent combination accepted.     Education:  - Associate’s Degree in a related field.    Experience / Technical Requirements  - 5 years demonstrated experience in the following:  - Delivering Azure deployment and support services for IAAS or PAAS based solutions - Experience with managing Windows, Linux servers in cloud environment including automated patching, site recovery - Experience with cloud based databases such as SQL server - Experience with Azure role based access - Familiar with Azure networking including WAN connectivity, hub-spoke model, NSGs, App Gateways - Experience managing containers in Azure cloud (Docker or Kubernetes) - Reasonable technical understanding and ability to translate technical requirements and specifications into easily understood business concepts and vice versa.  - In depth understanding of TCP/IP LAN/WAN networking technologies and troubleshooting techniques.  - Experience working in projects in support of large-scale programs: - Scripting (PowerShell, Python Terraform) - Automation (Chef, Puppet, SCCM, Ansible) - Cloud tools (Azure Resource Manager, Azure Command Line, Azure Security Center, Azure Automation) - Computer virtualization technologies including Hyper-V and vSphere - Computer OS operation, hardening, and standards including Windows and Linux designs - Application and web operation, hardening, and security including Apache and IIS web servers, WebLogic, SQL and Oracle databases - Security compliance experience such as ITIL, PCI, ISO 27001 or SOX  - Exposure to: - Software Defined Data Center (SDDC) - Software Defined Networking (SDN) - IDS/IPS reporting and defense strategies - Business continuity planning, auditing, and risk management, as well as contract and vendor negotiation - Disaster recovery and audits (Risk Portfolio) - Information technology and information security  - Proficiency with all Microsoft Office applications.      Certifications  - Microsoft Certified: Azure Administrator Associate (AZ-104) - Microsoft Certified: Azure Solutions Architect Expert (AZ 303/4)    Other Skills and Abilities  - Organizational skills, attention to detail and flexibility.  - Ability to multi-task and reprioritize work efforts, as necessary.  - Possesses relationship management abilities; strong customer-facing skills.  - Excellent presentation skills.  - Works well under pressure and strong ability to “think on your feet”.  - Outstanding oral, written, and technical/business communication skills.  - Up to 10% travel time.    Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.   LogicalisUS Full-Time Benefits SynopsisLogicalis Social ResponsibilityLogicalis International Mobility Program  
Business Unit
Solutions & Services
FLSA Classification
Exempt
Variable Pay
N/A
Job ID
2021-14301
Location US-AZ-Tempe
 Summary  Provides support via phone, e-mail and chat for various PC hardware and software applications. Essential Duties and Responsibilities • Provides support via phone, e-mail and chat to employees of corporate clients. • Assists users in troubleshooting Outlook.  • Provides support for Microsoft Operating Systems (Windows7, Windows 10). • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).  • Provides support for mobile devices including configuration and email sync. • Handles 50-60 issues per day efficiently and appropriately.  • Maintains regular and punctual attendance. • Utilizes Active Directory database to reset network passwords.  • Assists users in adding and changing network printers.  • Provides technical support for VPN connectivity issues.  • Controls user’s computers utilizing remote access tools.  • Troubleshoots remote access connectivity problems. • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. • Supports and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities             This job has no supervisory responsibilities. Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Education/Experience/Technical Requirements/Certifications Equivalent combination accepted.   Education •  Trade School Certificate or Associate Degree in related field.   Experience / Technical Requirements:  • 1 year experience in call center or service desk environment.  •Knowledge of various PC hardware and software applications including:         o Operating Systems: Windows 7, Windows 10 o Office 365 Support   o User creations/terminations (tasks/requests) o End-user self-service tools o Cloud support – multiple device data syncing o ServiceNow or other ticketing systems   o Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.  o Internet Service Provider (ISP), Cable Modem, and Internet Support. • Effective troubleshooting and documentation skills  • Experience navigating a knowledgebase  • Proficient use of Microsoft Office applications.    Certifications   One or more of the following: • Computing Technology Industry Association (CompTIA) A+  • CompTIA Network+ • Information Technology Infrastructure Library (ITIL) Foundations • Computer Specialist Certification  • Help Desk Analyst Certification Other Skills and Abilities     •Strong technical and client interaction skills.        • Self-starter with excellent organizational, administrative and interpersonal skills. • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. • Excellent oral, written, technical, and business communication skills. • Ability to multi-task and work in fast paced environment. Physical Demands  The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.   LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Solutions & Services
FLSA Classification
Non-Exempt
Variable Pay
N/A
Job ID
2021-14044
Location US-MI-Bloomfield Hills
 Summary  Provides support via phone, e-mail and chat for various PC hardware and software applications. Essential Duties and Responsibilities • Provides support via phone, e-mail and chat to employees of corporate clients. • Assists users in troubleshooting Outlook.  • Provides support for Microsoft Operating Systems (Windows7, Windows 10). • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).  • Provides support for mobile devices including configuration and email sync. • Handles 50-60 issues per day efficiently and appropriately.  • Maintains regular and punctual attendance. • Utilizes Active Directory database to reset network passwords.  • Assists users in adding and changing network printers.  • Provides technical support for VPN connectivity issues.  • Controls user’s computers utilizing remote access tools.  • Troubleshoots remote access connectivity problems. • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. • Supports and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities             This job has no supervisory responsibilities. Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Education/Experience/Technical Requirements/Certifications Equivalent combination accepted.   Education •  Trade School Certificate or Associate Degree in related field.   Experience / Technical Requirements:  • 1 year experience in call center or service desk environment.  •Knowledge of various PC hardware and software applications including:         o Operating Systems: Windows 7, Windows 10 o Office 365 Support   o User creations/terminations (tasks/requests) o End-user self-service tools o Cloud support – multiple device data syncing o ServiceNow or other ticketing systems   o Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.  o Internet Service Provider (ISP), Cable Modem, and Internet Support. • Effective troubleshooting and documentation skills  • Experience navigating a knowledgebase  • Proficient use of Microsoft Office applications.    Certifications   One or more of the following: • Computing Technology Industry Association (CompTIA) A+  • CompTIA Network+ • Information Technology Infrastructure Library (ITIL) Foundations • Computer Specialist Certification  • Help Desk Analyst Certification Other Skills and Abilities     •Strong technical and client interaction skills.        • Self-starter with excellent organizational, administrative and interpersonal skills. • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. • Excellent oral, written, technical, and business communication skills. • Ability to multi-task and work in fast paced environment. Physical Demands  The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.   LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Solutions & Services
FLSA Classification
Non-Exempt
Variable Pay
N/A
Job ID
2021-14058
Location US-OH-West Chester
 Summary  Provides support via phone, e-mail and chat for various PC hardware and software applications. Essential Duties and Responsibilities • Provides support via phone, e-mail and chat to employees of corporate clients. • Assists users in troubleshooting Outlook.  • Provides support for Microsoft Operating Systems (Windows7, Windows 10). • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).  • Provides support for mobile devices including configuration and email sync. • Handles 50-60 issues per day efficiently and appropriately.  • Maintains regular and punctual attendance. • Utilizes Active Directory database to reset network passwords.  • Assists users in adding and changing network printers.  • Provides technical support for VPN connectivity issues.  • Controls user’s computers utilizing remote access tools.  • Troubleshoots remote access connectivity problems. • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. • Supports and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities             This job has no supervisory responsibilities. Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Education/Experience/Technical Requirements/Certifications Equivalent combination accepted.   Education •  Trade School Certificate or Associate Degree in related field.   Experience / Technical Requirements:  • 1 year experience in call center or service desk environment.  •Knowledge of various PC hardware and software applications including:         o Operating Systems: Windows 7, Windows 10 o Office 365 Support   o User creations/terminations (tasks/requests) o End-user self-service tools o Cloud support – multiple device data syncing o ServiceNow or other ticketing systems   o Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.  o Internet Service Provider (ISP), Cable Modem, and Internet Support. • Effective troubleshooting and documentation skills  • Experience navigating a knowledgebase  • Proficient use of Microsoft Office applications.    Certifications   One or more of the following: • Computing Technology Industry Association (CompTIA) A+  • CompTIA Network+ • Information Technology Infrastructure Library (ITIL) Foundations • Computer Specialist Certification  • Help Desk Analyst Certification Other Skills and Abilities     •Strong technical and client interaction skills.        • Self-starter with excellent organizational, administrative and interpersonal skills. • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. • Excellent oral, written, technical, and business communication skills. • Ability to multi-task and work in fast paced environment. Physical Demands  The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.   LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Solutions & Services
FLSA Classification
Non-Exempt
Variable Pay
N/A
Job ID
2021-14255
Location US-AZ-Tempe | US-MI-Bloomfield Hills | US-OH-West Chester
 Summary  Provides support via phone, e-mail and chat for various PC hardware and software applications. Essential Duties and Responsibilities • Provides support via phone, e-mail and chat to employees of corporate clients. • Assists users in troubleshooting Outlook.  • Provides support for Microsoft Operating Systems (Windows7, Windows 10). • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).  • Provides support for mobile devices including configuration and email sync. • Handles 50-60 issues per day efficiently and appropriately.  • Maintains regular and punctual attendance. • Utilizes Active Directory database to reset network passwords.  • Assists users in adding and changing network printers.  • Provides technical support for VPN connectivity issues.  • Controls user’s computers utilizing remote access tools.  • Troubleshoots remote access connectivity problems. • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. • Supports and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities             This job has no supervisory responsibilities. Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Education/Experience/Technical Requirements/Certifications Equivalent combination accepted.   Education •  Trade School Certificate or Associate Degree in related field.   Experience / Technical Requirements:  • 1 year experience in call center or service desk environment.  •Knowledge of various PC hardware and software applications including:         o Operating Systems: Windows 7, Windows 10 o Office 365 Support   o User creations/terminations (tasks/requests) o End-user self-service tools o Cloud support – multiple device data syncing o ServiceNow or other ticketing systems   o Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.  o Internet Service Provider (ISP), Cable Modem, and Internet Support. • Effective troubleshooting and documentation skills  • Experience navigating a knowledgebase  • Proficient use of Microsoft Office applications.    Certifications   One or more of the following: • Computing Technology Industry Association (CompTIA) A+  • CompTIA Network+ • Information Technology Infrastructure Library (ITIL) Foundations • Computer Specialist Certification  • Help Desk Analyst Certification Other Skills and Abilities     •Strong technical and client interaction skills.        • Self-starter with excellent organizational, administrative and interpersonal skills. • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. • Excellent oral, written, technical, and business communication skills. • Ability to multi-task and work in fast paced environment. Physical Demands  The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.   LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Solutions & Services
FLSA Classification
Non-Exempt
Variable Pay
N/A
Job ID
2021-14119
Location US-Work from Home | US-MI-Bloomfield Hills | US-AZ-Tempe | US-OH-West Chester
 Summary  Provides support via phone, e-mail and chat for various PC hardware and software applications. Essential Duties and Responsibilities • Provides support via phone, e-mail and chat to employees of corporate clients. • Assists users in troubleshooting Outlook.  • Provides support for Microsoft Operating Systems (Windows7, Windows 10). • Provides support for Microsoft Office Products (Word, Excel, PowerPoint, Office365).  • Provides support for mobile devices including configuration and email sync. • Handles 50-60 issues per day efficiently and appropriately.  • Maintains regular and punctual attendance. • Utilizes Active Directory database to reset network passwords.  • Assists users in adding and changing network printers.  • Provides technical support for VPN connectivity issues.  • Controls user’s computers utilizing remote access tools.  • Troubleshoots remote access connectivity problems. • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. • Supports and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities             This job has no supervisory responsibilities. Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  Education/Experience/Technical Requirements/Certifications Equivalent combination accepted.   Education •  Trade School Certificate or Associate Degree in related field.   Experience / Technical Requirements:  • 1 year experience in call center or service desk environment.  Must be fluent in German and English(read, write, and speak)     •Knowledge of various PC hardware and software applications including:         o Operating Systems: Windows 7, Windows 10 o Office 365 Support   o User creations/terminations (tasks/requests) o End-user self-service tools o Cloud support – multiple device data syncing o ServiceNow or other ticketing systems   o Word, Excel, PowerPoint, Office365, Outlook, Lotus Notes, etc.  o Internet Service Provider (ISP), Cable Modem, and Internet Support. • Effective troubleshooting and documentation skills  • Experience navigating a knowledgebase  • Proficient use of Microsoft Office applications.    Certifications   One or more of the following: • Computing Technology Industry Association (CompTIA) A+  • CompTIA Network+ • Information Technology Infrastructure Library (ITIL) Foundations • Computer Specialist Certification  • Help Desk Analyst Certification Other Skills and Abilities     •Strong technical and client interaction skills.        • Self-starter with excellent organizational, administrative and interpersonal skills. • Ability to follow through with tasks, projects, and troubleshooting with minimal supervision. • Excellent oral, written, technical, and business communication skills. • Ability to multi-task and work in fast paced environment. Physical Demands  The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.   LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Solutions & Services
FLSA Classification
Non-Exempt
Variable Pay
N/A
Job ID
2021-14283
Location US-OH-West Chester | US-MI-Bloomfield Hills | US-OH-Springboro | US-AZ-Phoenix
    Summary   Supports clients’ server and network environments as member of Logicalis’ 24x7x365 operations team, headquartered in West Chester, OH.  Responsible for incident and change management support of devices and resources monitored by Logicalis Managed Services including Windows, Unix, Linux servers, System i devices, network devices and applications as well as other supported configuration items for internal and client systems.    Essential Duties and Responsibilities - Performs break/fix troubleshooting, server/software updates and feature enhancements to Windows, Linux and Unix servers, Cisco networking devices and general IT infrastructure. - Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each client when working to resolve client requests or outages. - Responds and solves client issues utilizing technology tools, procedures, and training. - Utilizes Service Now ticketing system for detailed documentation of incident troubleshooting, planning and implementing change records and outlining root cause analysis details for problem records. - Communicates frequently with clients, hardware/software vendors and Service Delivery Managers during incident resolution. - Creates and maintains technical and process documentation for troubleshooting purposes. - Maintains current knowledge of core service offerings and Service Level Agreements (SLAs).  Understands all Logicalis service offerings to better support client as well as expanding any service offering to current clients. - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. - Supports and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities    This job has no supervisory responsibilities.   Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Education/Experience/Technical Requirements/Certifications   Equivalent combination accepted.                                                     Education: - High School Diploma Experience: - 2 years of experience in multiple technologies, including any of the following: - Window Server administration: Exchange, Active Directory, Server 2008, Server 2016, & Group Policy - Linux Red Hat Server administration - Any type of clustering: Citrix VDI, VMware Hypervisor, Symantec Enterprise AV solutions - Veritas NetBackup, Veeam - Network technologies: Cisco, switch/route, ASA, IPT, UCCX - IBM Technologies - AIX or Series i - Public Cloud: AWS or Azure - 0365 Administration - Experience working in ITIL-based incident tracking system (Service-Now). - Understanding of network and server monitoring tools and technologies. Computer Skills                                            - Proficient use of all Microsoft Office applications. Certificates, Licenses, Registrations   One of the following certifications: - Microsoft Certified Professional (MCP) - Microsoft Certified IT Professional (MCITP) - Red Hat Certified System Administrator (RHCSA) - Linux Certified Administrator (LCA) - Cisco Certified Network Associate (CCNA) - CompTIA A+ / CompTIA Network+ Other Skills and Abilities   - Ability to execute tasks, projects, and troubleshooting with minimal supervision and with sense of urgency. - Detail-oriented with ability to multitask and prioritize to meet critical SLA deadlines. - Excellent customer service and interaction skills. - Outstanding verbal, written, and technical/business communication skills. - Ability to accommodate requests from multiple customers and Logicalis Account Executives and respond in timely fashion. Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.     LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Solutions & Services
FLSA Classification
Exempt
Variable Pay
N/A
Job ID
2021-14237
Location US-MI-Bloomfield Hills | US-OH-West Chester | US-OH-Miamisburg | US-AZ-Phoenix
    Summary Supports clients’ server and network environments as member of Logicalis’ 24x7x365 operations team, headquartered in West Chester, Ohio. Responsible for incident and change management support of devices and resources monitored by Logicalis Managed Services, including network devices and applications as well as other supported configuration items for internal and client systems. Essential Duties and Responsibilities • Performs basic troubleshooting and diagnostics of H.323, MGCP, SIP protocol communications. • Collects and parses traces, logs and debugs from UC system CLI, RTMT, and IOS based voice routers. • Performs MACDs for Phones, Users, Agents, Voicemail subscribers, and other UC related user/device configuration. • Researches UC and TelePresence technology topics and provides solution recommendations. • Performs basic troubleshooting and diagnostics of UC and TelePresence applications, servers and endpoints for 9.x and above. • Reviews and assesses basic layer 2 and layer 3 QoS configuration. • Performs audit of UC infrastructure in response to published security advisories and field notices in order to provide recommended course of action. • Responds and solves customer issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs). • Creates and maintains technical and process documentation for troubleshooting purposes. • Utilizes Service Now ticketing system for detailed documentation of incident troubleshooting, planning and implementing change records and outlining root cause analysis details for problem records. • Communicates frequently with clients, hardware/software vendors and Service Delivery Managers during incident resolution. • Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each customer when working to resolve customer requests or outages. • Maintains current knowledge of core service offerings and SLAs. Understands all Logicalis service offerings to better support customer as well as expanding any service offering to current customers. • Researches vendor community posts, navigates documentation libraries and compiles recommendations and resolutions to incidents and requests. • Opens and works vendor support tickets such as Cisco TAC cases and assists in trace collection and troubleshooting. • Correlates all related information from multiple sources including ticket history, concurrent ticket activity, live monitoring dashboards, other system and monitoring alert history, logs, and traces to determine course of action toward resolution. • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. • Supports and conducts self in a manner consistent with customer service expectations.   Supervisory Responsibilities This job has no supervisory responsibilities.   Qualifications To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience//Technical Requirements/Certifications Equivalent combination accepted.   Education   • High School education or GED.   Experience / Technical Requirements • 2 years of experience in multiple technologies, including any of the following: o Cisco CUCM, CUC, IM&P versions 9.x and above o Cisco TelePresence Systems including TelePresence Management Suite, Meetings Server, conductor, and TelePresence Endpoints o Cisco Unified Contact Center Express 9.x and above, and relate call flows, scripting, reports, and agent management including Finesse Desktop o Cisco voice gateway configuration and troubleshooting including CUBE, ISR routers, and analog voice gateways • Basic understanding and/or first-hand use experience with Cisco IP Phones, TelePresence endpoints, Jabber, Webex Teams, and Microsoft Teams. • Experience working in ITIL-based incident tracking system (Service-Now). • Proficient with SSH access applications such as PuTTY. • Proficient with FTP/SFTP. • Able to utilize tools for packet capture and NetFlow related functions. • Familiarity with: o Network technologies: Cisco, switch/route, ASA, IPT, UCCX o Public Cloud: AWS or Azure o O365 Administration • Proficient use of all Microsoft Office applications. Certifications • None Other Skills and Abilities • Critical thinking and deductive reasoning skills. • Able to collaborate with peers to share information and work together in support of critical issues. • Ability to execute tasks, projects, and troubleshooting with minimal supervision and with sense of urgency. • Detail-oriented with ability to multitask and prioritize to meet critical SLA deadlines. • Excellent customer service and interaction skills. • Outstanding verbal, written, and technical/business communication skills. • Ability to accommodate requests from multiple customers and Logicalis Account Executives and respond in timely fashion.   Physical Demands The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms. The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds. The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified. Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.     LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Solutions & Services
FLSA Classification
Exempt
Variable Pay
N/A
Job ID
2021-14244
Location US-OH-West Chester | US-MI-Bloomfield Hills | US-AZ-Phoenix | US-OH-Miamisburg
    Summary   Supports clients’ server and network environments as member of Logicalis’ 24x7x365 operations team, headquartered in West Chester, OH.  Responsible for incident and change management support of devices and resources monitored by Logicalis Managed Services including Windows, Unix, Linux servers, System i devices, network devices and applications as well as other supported configuration items for internal and client systems.    Essential Duties and Responsibilities - Performs break/fix troubleshooting, server/software updates and feature enhancements to Windows, Linux and Unix servers, Cisco networking devices and general IT infrastructure. - Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each client when working to resolve client requests or outages. - Responds and solves client issues utilizing technology tools, procedures, and training. - Utilizes Service Now ticketing system for detailed documentation of incident troubleshooting, planning and implementing change records and outlining root cause analysis details for problem records. - Communicates frequently with clients, hardware/software vendors and Service Delivery Managers during incident resolution. - Creates and maintains technical and process documentation for troubleshooting purposes. - Maintains current knowledge of core service offerings and Service Level Agreements (SLAs).  Understands all Logicalis service offerings to better support client as well as expanding any service offering to current clients. - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. - Supports and conducts self in a manner consistent with client service expectations. Supervisory Responsibilities    This job has no supervisory responsibilities.   Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Education/Experience/Technical Requirements/Certifications   Equivalent combination accepted.                                                     Education: - High School Diploma Experience: - 2 years of experience in multiple technologies, including any of the following: - Window Server administration: Exchange, Active Directory, Server 2008, Server 2016, & Group Policy - Linux Red Hat Server administration - Any type of clustering: Citrix VDI, VMware Hypervisor, Symantec Enterprise AV solutions - Veritas NetBackup, Veeam - Network technologies: Cisco, switch/route, ASA, IPT, UCCX - IBM Technologies - AIX or Series i - Public Cloud: AWS or Azure - 0365 Administration - Experience working in ITIL-based incident tracking system (Service-Now). - Understanding of network and server monitoring tools and technologies. Computer Skills                                            - Proficient use of all Microsoft Office applications. Certificates, Licenses, Registrations   One of the following certifications: - Microsoft Certified Professional (MCP) - Microsoft Certified IT Professional (MCITP) - Red Hat Certified System Administrator (RHCSA) - Linux Certified Administrator (LCA) - Cisco Certified Network Associate (CCNA) - CompTIA A+ / CompTIA Network+ Other Skills and Abilities   - Ability to execute tasks, projects, and troubleshooting with minimal supervision and with sense of urgency. - Detail-oriented with ability to multitask and prioritize to meet critical SLA deadlines. - Excellent customer service and interaction skills. - Outstanding verbal, written, and technical/business communication skills. - Ability to accommodate requests from multiple customers and Logicalis Account Executives and respond in timely fashion. Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.     LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Solutions & Services
FLSA Classification
Exempt
Variable Pay
N/A
Job ID
2021-14192
Location US-MI-Bloomfield Hills | US-OH-Cleveland | US-IL-Downers Grove | US-NY-New York | US-PA-Pittsburgh | US-AZ-Tempe | US-OH-West Chester | US-Work from Home
Summary   Provides thought leadership with in-depth experience, knowledge and keen understanding of current and emerging Azure Cloud technologies and service delivery methods along with knowledge in security and compliance related to the field. Designs, architects, implements and delivers end to end solutions that result in realization of value critical to individual and company success.  Supports customer environments in Azure and provides technical leadership to engineering staff as member of Logicalis’ 24x7x365 operations team.     Essential Duties and Responsibilities  - Designs and architects Azure services to meet client and Logicalis needs; spans traditional on premise to Cloud solutions. across Virtualization and Cloud offerings and incorporates Microsoft security disciplines.  - Maintains knowledge of new and evolving Azure technologies and features to aid in delivery of services. Makes use of this knowledge to train and mentor Managed Services technical resources; authors and maintains Knowledge articles in support of service offerings.  - Coaches and mentors technical teams on Microsoft support processes including, but not limited to: opening Microsoft Support tickets, Microsoft CSP subscription administration, and employing Microsoft CSP best practices and security guidelines.  - Manages and maintains Logicalis User Management with Microsoft Partner Center.  - Maintains current knowledge of core service offerings and Service Level Agreements (SLAs) and understands all Logicalis service offerings to better support clients as well as expanding any service offerings to current clients.  - Provides service leadership, creates and updates service descriptions, delivery models, and updates Logicalis’ pricing tool to reflect effective pricing models.  - Identifies, tests, evaluates, operationalizes, and documents Microsoft and related solutions and services.  - Performs routine studies, environment reviews and analysis for enhancing processes and resiliency to increase efficiency and productivity of operations teams, technologies and environments.  - Collects statistical information to monitor growth; reports and recommends action to management.  - Provides technical leadership; acts as technical resource and mentor to team.  - Develops, defines, documents and implements operational and security related standards, policies, processes and frameworks.  - Conducts and participates in Root Cause Analysis and Problem Management processes. - Supports escalated issues; coordinates communications between operations staff; supports staff to resolve complex issues.  - Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, request, problem and change management processes.  - Contributes to and maintains an innovation and improvement register to targeting quality, cost, performance, and reducing risk.  - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.  - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis to ensure adherence in a manner that reflects honest, ethical and professional behaviors.  - Supports and conducts self in a manner consistent with customer service expectations.    Supervisory Responsibilities                         This job has no supervisory responsibilities.     Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     Education/Experience/Technical Requirements/Certifications    Equivalent combination accepted.                                                                    Education:            - Bachelor’s Degree in a related field.     Experience / Technical Requirements  - High level technical understanding and ability to translate technical requirements and specifications into easily understood business concepts and vice versa.  - In depth understanding of TCP/IP LAN/WAN networking technologies and troubleshooting techniques.  - Experience working in projects in support of large-scale programs  - 7 years of experience in Microsoft Azure technologies including infrastructure migrations, troubleshooting, implementation with strong experience in the following areas:  - Architecting and delivering Azure solutions  - Scripting (PowerShell, Python, Terraform)  - Automation (Ansible, Chef, Puppet, SCCM)  - Cloud tools (Azure Resource Manager, Azure Command Line, Azure Security Center, Azure Automation) - Computer virtualization technologies including Hyper-V and vSphere  - Computer OS operation, hardening, and standards including Windows and Linux  - Application and web operation, hardening, and security including Apache and IIS web servers, WebLogic, SQL and Oracle databases  - Familiar with Azure networking including WAN connectivity, hub-spoke model, NSGs, App Gateways  - Security compliance experience, such as ITIL, PCI, ISO 27001 or SOX  - Exposure to:  - Software Defined Data Center (SDDC)  - Software Defined Networking (SDN)  - IDS/IPS reporting and defense strategies  - Business continuity planning, auditing, and risk management, as well as contract and vendor negotiation  - Disaster recovery and audits (Risk Portfolio)  - Information technology and information security - Design and consulting experience focused on Microsoft Azure solutions.  - Additional technologies:  - Citrix; Virtual Applications and Desktops  - Proficient use of all Microsoft Office applications.     Certifications  - Microsoft Certified: Azure Administrator Associate (AZ-104)    Other Skills and Abilities  - Excellent customer interactions and service skills.  - Outstanding oral, written, and technical/business communication skills.  - Self-motivated/self-starter with excellent organizational, administrative and interpersonal skills.  - Earns client, partner, and employee trust and respect through demonstrating commitment to exceed expectations.  - Strong analytical and problem-solving skills.  - Works effectively under pressure and stressful situations.  - Eager to evaluate and test new manufacturer products, services, troubleshooting, installation, and configuration techniques.  - Available for on-call duties that include 24x7 responses on rotating basis within the team.  - Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.  - Ability to work with other tiers, teams and vendors on innovative solutions and troubleshoot issues.  - Demonstrated ability to work in high volume, fast paced environment with many deadlines and competing priorities.  - Familiarity with company policies and procedures and review whenever clarification is required prior to addressing an issue in question with others.  - Local travel and overnight travel between Logicalis offices may be necessary (typically less than 5%).    Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.
Business Unit
Solutions & Services
FLSA Classification
Exempt
Variable Pay
N/A
Job ID
2021-14302
Location US-AZ-Phoenix | US-OH-Springboro | US-Work from Home
    Summary   Supports client environments as member of Logicalis’ 24x7x365 operations team.  Responsible for support, incident, problem, change, configuration, performance, and capacity management of devices and resources monitored by Logicalis Managed Services.  Provides Tier 3 engineering and support for relevant technology of environments.  Essential Duties and Responsibilities • Performs break/fix troubleshooting, server and software updates and feature enhancements to relevant technology infrastructure; implements and troubleshoots complex environments. • Responds and solves client issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs). • Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem and change management processes in place for each client when working to resolve client requests or outages. • Provides direct client interaction at senior management level. • Maintains CMDB CI attributes for relation to applications/services and their business impact. • Maintains current knowledge of core service offerings and SLAs.  Understands all Logicalis service offerings to better support client as well as expanding any service offering to current clients. • Supports escalated issues; coordinates communications between operations staff; supports staff to resolve complex issues. • Participates in managing client change requests and problem ticket resolution. • Works with Sales teams and Service Delivery Managers (SDMs) to propose enhancements to client environments. • Collects statistical information to monitor growth and reports to management. • Acts as escalation point for Tier I and Tier II technical teams. Directs team members in incident, problem and change request resolution and guidance on projects. • Follows change management process (peer reviewed by Tier III or Tier lV resource).  • Interacts with other support departments to provide resilient computing environments for Logicalis clients.   • Documents environments, processes and procedures to enable support of environments by other team members. • Provides periodic environment review and suggests enhancements of services or resiliency of environments. • Creates, uses and maintains technical and process documentation. • Remains current on technical and company related literature/correspondence and regularly reviews administrative procedures. • Coordinates service outages with Service Delivery Managers as required. • Documents post-incident response and root cause analysis. • Participates in client sales engagements and performs regular environment Service Delivery Reviews (SDRs). • Sets course for repeatable processes and auditing Logicalis processes against service descriptions. • Provides technical leadership and acts as technical resource and mentor to team members. • Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. • Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. • Supports and conducts self in a manner consistent with customer service expectations.  Supervisory Responsibilities           This job has no supervisory responsibilities.  Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Education/Experience/Technical Requirements/Certifications   Equivalent combination accepted.            Education •Associate’s Degree in a related field.   Experience / Technical Requirements  • 7 years of experience with Windows and Active Directory.   • 5 years of professional industry related experience with expert knowledge of problem determination, analysis and resolution techniques in primary support role managing large scale Citrix solutions including Presentation Server, XenApp, Netscaler, and Virtual Desktop Infrastructure as well related technologies Windows server network (200+ servers), and Windows 2012 Server Operating System, including experience in: o Storefront, Windows Clustering, Network Load Balancing and VMWare vSphere. o VMware specifically with virtualization of enterprise environments. o Citrix Virtualization.   o Windows 10 and 2012 R2, 2016, and 2019 Server Operating System. o Management and automation tooling, including Microsoft SCCM, PowerShell, Chef/Puppet/Ansible/Salt. o Disaster recovery with various technologies. o Configuring, maintaining and troubleshooting server-class hardware (HP, Dell, Cisco). o Troubleshooting and resolving network related issues, including fundamental knowledge of networking concepts. o Best-practice implementation for security of devices. o Identifying issues and determining root cause via consistent, logical approach. o Management and design of Active Directory, DNS, DHCP and other common Windows services. • Experience working in ITIL-based incident tracking system (ServiceNow). • Intermediate to high level knowledge of Windows Administration. • Understanding of network and server monitoring tools and technologies. • Proficient use of all Microsoft Office applications.     Certifications   • Citrix Certified Associate – Virtualization (CCA-V) • Citrix Certified Professional – Virtualization (CCP-V) • XenDesktop or XenApp  Other Skills and Abilities • Realizes value in end-to-end service delivery as critical to individual and company success.   • Outstanding oral, written, and technical/business communication skills. • Earns client, partner, and employee trust and respect through demonstrating commitment to exceed expectations. • Breaks down ideas, problems, or opportunities into components, solves problems, and implements client requests.  • Eager to evaluate and test new manufacturer products, services, troubleshooting, installation, and configuration techniques. • Works effectively under pressure and stressful situations. • Stays on leading edge of technology by learning new techniques and methods through continual education. • Evaluates, escalates, and exercises good judgment and make decisions based on limited information. • Works as stand alone or in team environment. • Eager to work pro-actively and to do what is expected at all times. • Available for on-call duties that include 24x7 responses on rotating basis within team. • Meets deadlines by prioritizing work requests based on sense of urgency. •Strong technical and client interaction skills.       • Self-starter with excellent organizational, administrative and interpersonal skills. • Follows through with tasks, projects, and troubleshooting with minimal supervision. • Superb customer service skills. • Local travel and overnight travel between Logicalis offices may be necessary (typically less than 5%).  Physical Demands  The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance. We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.      LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Solutions & Services
FLSA Classification
Exempt
Variable Pay
N/A
Job ID
2021-14204
Location US-OH-Springboro | US-AZ-Phoenix | US-Work from Home
      Summary   Supports client environments as member of Logicalis’ 24x7x365 operations team.  Responsible for support, incident, problem, change, configuration, performance, and capacity management of devices and resources monitored by Logicalis Managed Services.  Provides Tier III engineering and support for relevant technology of environments. Provides experience with new and legacy networking technologies, including switches, routers, firewalls, load balancers and connectivity (via MPLS, VPN, DMVPN etc.) to customer offices, data centers and cloud / public cloud offerings. Designs, develops, analyzes, troubleshoots, and documents such environments and related infrastructure.  Supports Logicalis Enterprise Cloud and customer owned network environments.     Essential Duties and Responsibilities   - Performs design, setup, configuration, implementation, validation and documentation of complex network technology infrastructure and solutions as well as break/fix troubleshooting, appliance and infrastructure software updates and feature enhancements to relevant technology infrastructure as required.  - Responds and solves client issues utilizing technology tools, procedures, and training through awareness of service offerings and Service Level Agreements (SLAs).  - Understands Information Technology Infrastructure Library (ITIL) and follows predefined ITIL incident, problem, and change management processes in place for each client when working to resolve client requests or outages.  - Collects statistical information to monitor growth and reports to management.  - Provides direct client interaction at senior management level.  - Maintains CMDB CI attributes for relation to applications/services and their business impact.  - Maintains current knowledge of core service offerings and SLAs.  Understands all Logicalis service offerings to better support client as well as expanding any service offering to current clients.  - Supports escalated issues; coordinates communications between operations staff; supports staff to resolve complex issues.  - Participates in managing client change requests and problem ticket resolution.  - Works with Sales teams and Service Delivery Managers (SDMs) to propose enhancements to client environments.  - Acts as escalation point for Tier I and Tier II technical teams. Directs team members in incident, problem and change request resolution and guidance on projects.  - Follows change management process (peer reviewed by Tier III or Tier lV resource).  - Interacts with other support departments to provide resilient computing environments for Logicalis clients.   - Documents environments, processes, and procedures to enable support of environments by other team members.  - Provides periodic environment review and suggests enhancements of services or resiliency of environments. Creates, uses, and maintains technical and process documentation.  - Remains current on technical and company related literature/correspondence and regularly reviews administrative procedures.  - Coordinates service outages with Service Delivery Managers as required.  - Documents post-incident response and root cause analysis.  - Participates in client sales engagements and performs regular environment Service Delivery Reviews (SDRs).  - Sets course for repeatable processes and auditing Logicalis processes against service descriptions.  - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.  - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis to ensure adherence in a manner that reflects honest, ethical, and professional behaviors.  - Supports and conducts self in a manner consistent with customer service expectations.     Supervisory Responsibilities                              This job has no supervisory responsibilities.     Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     Education/Experience/Technical Requirements/Certifications      Equivalent combination accepted.     Education:  - Associate degree in a related field.     Experience / Technical Requirements   - 5 years of experience in the following:  - Hands-on fluency networking expertise.  - Core routing and switching (Cisco NX-OS and IOS-XE devices such as Nexus, Catalyst, ASR, CSR, Prime Infrastructure). - Networking into and within public cloud offerings (Azure, AWS, and Public Cloud infrastructure).  - Knowledge of the following:  - Ethernet frames, frame switching, Ether types: T-1, DS-3, PPP, and Frame Relay. - SDN technologies and strategies (SD-WAN, Spine/Leaf architectures, VXLAN, SPB, OTV) MS Office products, specifically Visio. - Familiar with compliance requirements and frameworks (PCI, NIST, CIS, HIPAA/HITECH/HITRUST, SOX etc.). - Network Security and mitigation products (SIEM, IDS/IPS) and Nessus. - Unified Computing System (UCS) and associated network technologies. - Firewalls and Load Balancers (Cisco ASA/ASAv, Vyatta VARs, Citrix NetScaler, F5, etc.)  - Proficiency with all Microsoft Office applications.      Certifications   - Cisco Certified Network Associate (CCNA)  - Routing and Switching - One or more of the following:  - Cisco Certified Network Professional (CCNP) - Security related certifications (Security+, etc.) - Information Technology Infrastructure Library (ITILv3)    Other Skills and Abilities  - Excellent customer interactions and service skills.  - Outstanding oral, written, and technical/business communication skills.  - Self-motivated/Self-starter with excellent organizational, administrative, and interpersonal skills.  - Earns client, partner, and employee trust and respect through demonstrating commitment to exceed expectations.  - Strong analytical and problem-solving skills.  - Works effectively under pressure and stressful situations.  - Eager to evaluate and test new manufacturer products, services, troubleshooting, installation, and configuration techniques.  - Available for on-call duties that include 24x7 responses on rotating basis within the team.  - Ability to follow through with tasks, projects, and troubleshooting with minimal supervision.  - Ability to work with other tiers, teams and vendors on innovative solutions and troubleshoot issues.  - Demonstrated ability to work in high volume, fast paced environment with many deadlines and competing priorities.  - Contributes to and maintains an innovation and improvement register to targeting quality, cost, performance, and reducing risk.  - Familiarity with company policies and procedures and review whenever clarification is required prior to addressing an issue in question with others.  - Local travel and overnight travel between Logicalis offices may be necessary (typically less than 5%).    Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate based on race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.       LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program      
Business Unit
Solutions & Services
FLSA Classification
Exempt
Variable Pay
N/A
Job ID
2021-14202
Location US-AZ-Tempe
    Summary   Installs, modifies, repairs, maintains and installs voice, data and video cabling systems under direction and supervision of Lead Technician.  Assists with surveying installation areas to determine work methods, tools, materials, etc.     Essential Duties and Responsibilities         - Installs Category 3, Category 5, Enhanced Category 5, Category 6 and Fiber Optic Structured Cable Distribution Systems. - Installs outlets, pulling cable, fire stopping and pre-termination including organizing, forming, dressing and labeling cables to industry standards. - Terminates, assembles and installs 8-pin modular connectors and coaxial connectors, lightcrimp connectors and optical fiber ST and/or SC ceramic connectors. - Tests copper and fiber (multimode and singlemode) cables to required certification parameters utilizing appropriate test equipment as required. - Diagnoses and corrects copper and optical fiber problems. - Removes and demolishes abandoned cables. - Maintains and references industry standards including ANSI, EIA/TIA, and local. BICSI and National Electric Code. - Installs grounding infrastructure and performs grounding tests. - Performs cable splices for copper and optical fiber (mechanical and fusion). - Identifies active circuits. - Attends training and safety meetings.  Works safely at all times utilizing necessary Personal Protection Equipment. - Functions as “lead” in absence of Lead Technician if directed to do so. - Demonstrates basic knowledge of LAN/WAN topologies, cabling standards and components. - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values. - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors. - Supports and conducts self in a manner consistent with customer service expectations. Supervisory Responsibilities                              This job has no supervisory responsibilities.   Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   Education/Experience/Technical Requirements/Certifications   Equivalent combination accepted.                                  Education - Associate’s Degree in related area.    Experience / Technical Requirements   - 1 year cabling experience. - Proficient use of all Microsoft Office applications.   Certifications - BICSI Technician Other Skills and Abilities - Ability to work extended hours including evening/weekend (overtime) as needed. - Ability to be regularly scheduled for on-call status if needed. - Must be able to work safely following company policy/procedures on safety. - Travel daily to work sites necessary. - Travel to out of-town-work sites as needed. Physical Demands   The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, gender, sexual orientation, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.     LogicalisUS Full-Time Benefits Synopsis   Logicalis Social Responsibility   Logicalis International Mobility Program
Business Unit
Solutions & Services
FLSA Classification
Non-Exempt
Variable Pay
N/A
Job ID
2021-14079
Location US-IL-Downers Grove | US-MI-Bloomfield Hills | US-OH-Cleveland | US-NY-New York | US-AZ-Tempe | US-OH-West Chester | US-IL-Downers Grove | US-Work from Home
Summary   Serves as executive point of contact for Logicalis US (LUS) stakeholders regarding Microsoft Practice. Possesses necessary skills, experience, and passion to make Microsoft most impactful partner in LUS line-up.  Responsible for overall success and management of all aspects of MSFT alliance partnership.  Leads strategy and all functional elements of practice by developing regional team, Logicalis global capabilities, and business partners to effectively deliver strategic client solutions while satisfying our commercial objectives.     Essential Duties and Responsibilities  - Strategy and Planning: Defines regional strategy, portfolio and go to market approach to accelerate Microsoft solution and services growth spanning cloud, security, and modern work solutions and managed services, with guidance from regional Executive Team and Group VP Microsoft Business Development. Working with Microsoft regional leadership and functional teams, creates commercial business plan in support of targets.  - Solution Portfolio: Owns portfolio and offerings function for our entire Microsoft business while also providing guidance and coordinating offerings with Collaboration/Security practice for Microsoft Modern Work and Security solutions and all associated Managed Services. Guides portfolio decisions with future eye toward Data and Analytics.  - Sales Execution and Go-to-Market (GTM): Converts tactical and strategic business objectives of Logicalis and Microsoft into actionable tasks/projects, coordinates to deliver results that enables business to achieve objectives with guidance from regional Executive Team and Group Vice President Microsoft Business Development.  - Commercial Ownership: Owns commercial pipeline, forecast, business performance targets and engages directly on large customer opportunities. Leads business development activities within region across sales, marketing, and partnerships (Microsoft).  - Partnering: Develops and leads relationship and joint activities with Microsoft in collaboration with partner/alliance managers. Fosters relationships with supporting solution/IP partners.  - Marketing and Public Relations: Partners with marketing leader to align on effective public relations and demand generation activities in support of regional business plan. Builds regional Microsoft community to drive alignment to strategy, awareness of evolving capabilities and foster collaboration.  - Capability and Capacity Development: Partners with HR, Technical and Sales leadership to ensure that people capability and capacity needs as defined within business plan are met.  - Demonstrates and actively promotes an understanding and commitment to the mission of Logicalis through performing behaviors consistent with the organization's values.  - Maintains a working knowledge of applicable Federal, State, and Local laws and regulations as well as policies and procedures of Logicalis in order to ensure adherence in a manner that reflects honest, ethical and professional behaviors.  - Supports and conducts self in a manner consistent with customer service expectations.    Supervisory Responsibilities                              Manages team carrying out execution of Microsoft practice. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.     Qualifications   To perform this job successfully, an individual should be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.     Education/Experience/Technical Requirements/Certifications      Equivalent combination accepted.          Education:  - Bachelor’s Degree in a related field.     Experience / Technical Requirements  - Successful track record in partner community building/growing Microsoft business in US and consistently executing to achieve plan.  - Proven consultative sales leader that can fluently position portfolio offerings and their desired client business outcomes.  - MSFT relationship credibility and linkage (Redmond).  - Comfort and command of entire MSFT portfolio.  - Microsoft hiring network in place.  - Collaborative team player and fit with current leaders and team.  - Strong leadership experience within Cloud Solution and Managed Services business – digital transformation evangelist.  - Deep understanding of Microsoft’s commercial model and how to be successful as Microsoft partner, leveraging support across programs and investments.  - Accustomed to assessing and managing business performance and able to identify right strategies to impact business KPIs.  - Credible influencer - able to listen, interpret business needs and convince others to follow their lead.  - Consistently executes deliverables on time and to a high standard.  - With gravitas to be credible and collaborate effectively with regional and global executives.  - Proficient use of all Microsoft Office applications.      Certifications  - None.   Other Skills and Abilities  - Team building and people development skills are essential.  - Must be pro-active with strong leadership skills.  - Analytical approach to resolving complex issues or opportunities.  - Ability to remain calm and effective in high stress situations.  - Ability to balance priorities of multiple requirements from multiple people.  - Excellent communication skills - oral and written presentation abilities.  - Works well with team members and cross-departmentally; excellent interpersonal skills.    Physical Demands   The physical demands described here are representative of those that should be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.   While performing the duties of this Job, the employee is constantly required to sit, talk, see, hear, and use hands and arms.  The employee is frequently required to stand; move about, climb steps or balance and stoop, kneel, crouch, or crawl. The employee may occasionally lift and/or move up to 10 pounds.   The above statements describe the general nature and level of work being performed by individuals assigned to this classification. This is not intended to be an exhaustive list of all responsibilities and duties required of personnel so classified.   Logicalis is an Equal Opportunity Employer. It is our policy to employ people who are qualified by reason of education, training, experience, and demonstrated performance.  We value diversity and inclusion at our company. We do not discriminate on the basis of race, color, religion, national origin, sexual orientation, gender identity and gender expression, marital status, age, height, weight, disability, veteran status, or any other reason prohibited by applicable federal or state laws.  
Business Unit
Sales
FLSA Classification
Exempt
Variable Pay
Bonus % of Base
Job ID
2021-14251